Heidi

This story begins with me being on a school trip from the Czech republic to England. On our last day we visited Windsor and we had free time to walk around, i decided to get coffe and walked into here and ordered an iced Americano, i was previously in much distress and just overwhelmed because I'm autistic and i was on the verge on crying, i went to pay with card and then I saw that it declined. I panicked and I saw that the drink was already made, i basically tried again again but to no awail. Now i just wanna say in my country if this happened they would be very rude, but not these baristas. I started crying because of everything and the lady, her name was Victoria, said i can take the drink for free and that it was going to go either to me or the trash and she didn't want to waste it. I broke into tears over this. Victoria seemed from the get go as a very nice person, nice radiant smile, basically she smiled like the sun i would say. I sadly forgot the name of the male barista but I think it was like Tom? He was super nice too! Both of them patient, kind and they thankfully understood my horrible speaking English accent. I took the drink and didn't leave, i talked to my bank and in the end i payed it plus some coins i had given them because I felt horrible. So i just wanna say, whoevers employing these two, please give them a big promotion. I cried for hours later because of their kindness, i even hugged Victoria and i wish I had some sort of contact for them to just explain myself, oh well let's hope they'll find this. Thank you so much for your kindness, btw the coffee here is great!!( Yes I am ending such a story with that. Lmao) If you are Victoria or the other male barista ( Tom or I'm not sure) please contact me on IG!! @nikolthefleabag
Mar 14th, 2023

Very rude staff! Her name is Emma. If i could give 0 stars i will. Get some customer service training, you lack on it!
Mar 13th, 2023

Food : 3/5 | Service : 3/5 | Atmosphere : 4/5 More
Feb 24th, 2023

Best coffee I have ever had. The milk is super creamy. I was served by a guy with glasses and beard. Thanks for making my journey great with nice coffee!
Feb 22nd, 2023

This coffee shop is located inside the Daniels department store at the ground floor. The service is great and the staff is helpful and friendly. The food and drink selection is wide and tasty. Moreover it is good value for money .
Feb 12th, 2023