Tangible Building Solutions Ltd

I can not thank Tangible Building Solutions enough. They dealt with 2 of my claims for water leak and both were successful. Jack @ Tangible Building Solution is the best person to deal with. Very profesional and experienced, he kept updating me on every step of my claim. He helped me so much and I dont think I would be successful without his help. Contact Jack if you need any help as I never dealt with anyone more helpful and in such profesional way. I highly value his expertise and experience in this field. The customer service I received is 5 star! Thank you Jack. It was a pleasure to deal with you and I should say: hopefully I will speak to you again but hopefully no more water leaks!
Mar 31st, 2023

Cant recommend Tangible Building Solutions highly enough. After a major water leak that ruined most of our downstairs they jumped right into action to get the claim process underway, arranging drying services and handling all contact with our insurers (who as to be expected were not super helpful!). They constantly chased for a quality resolution and managed to get us a claim payment much higher than initially offered by the insurer! A special mention to Jack Porter whose experience dealing with these cases is evident in his knowledge and persistence! Thanks for all the help!
Mar 18th, 2023

Atrocious experience, the work is not yet complete 1.2yrs later.
Feb 12th, 2023

Stay well clear from Tangible got recommentded by ADL, its now been almost 5 months since i have had my claim of a leak. They have issues with their subcontractors, i have been given various excuses and still no way near settling the claim, my insurance company has paid to get the drying done and in return i have paid tangible, and tangible have fallen out with their contractors and they are not doing any work for Tangible anymore, i have requested Jack to get the payments made to them refunded back to me so i can cancel the contract and get the work done by someone else, they have issues within themself that they never communicate, and everytime i ask they say the are waiting for Roy financial director to get back to him. I have since send email to Jack and CC;d Mark their MD saying i want to cancel the contract and to advise what i need to pay them and refund the rest, then i get a email that they paid for the leak repair which is odd yet i paid for the leak repair first and then appointed tagible. I also have now been made aware they no longer use contractors and charge customer based on percentage of cost of repairs again this was never mentioed to me. Since then i spoke to ADL who recomended me to Tangible apprently i have been told they no longer use tangible due to number of complaints, drying company have called me saying they don't do any work for tangile also due to them getting paid. You have been warned so stay clear, i am seeking assistance how to proceed from here on.
Mar 3rd, 2023

I really, hate giving a bad review but this is just shocking. Avoid. We had our leak Around Christmas time December 2021. Quick to recommend their services were ADI proleak who praised their work and efficiency. All good when you have a busy household, young children and a dog. It started well, we had someone come out take pictures, check the scope of work. Give us a rough outline of how long it would take. All the right things. But then to get someone to complete the work1 year and two months later still waiting for any sort of work to take place. I have been very patient and have called/ emailed on several occasions. No one on the phone knows anything about our claim. On a few occasions I have called explaining we would like to go through our insurance directly because it is taking too long but they seem to have me dangling at a thread. Telling me that they now have someone to complete the work and will be in touch soo. Nope I just wait for another couple of weeks trying to give them time but nothing. February 2023 now. Not Good.
Feb 4th, 2023