Hillview Post Office

Sep 6th, 2021

Was told that my parcel had not been delivered and to check later, even though I had received an email from Royal Mail confirming that the parcel was at the collection point from 11:39 today. I had to show GPS tracking and point at my parcel which was viewable from the counter before they would let me collect it. No apology and the owner (male) remained on the phone during the whole transaction. I use the post office a lot and am always polite, so extremely disappointed.
Dec 14th, 2022

Katie was soo soo helpful went above and beyond to assist my complicated query, nothing was too much effort; very grateful. Service with a smile. Thank you Katie
Nov 25th, 2022

Absolutely disgraceful customer service. I have been made to feel most unwelcome. Its such a shame when as a small community I want to support our local shops, but similarly to other reviewers experience, I to shall also not ever be returning to this Post Office or shop facility and using Lightwater instead. Such a shame when we are so lucky to live in such a friendly place, but this is certainly an exception due to the rudeness and disgusting attitude shown to customers.
Nov 20th, 2021

Absolutely disgusting service from the male owner. My mother politely asked for two parcels to be sent today and he spoke to her like dirt, as though it was an inconvenience for her to even be in the store. She left visibly upset and feeling unwelcome. This sort of attitude is unacceptable and quite frankly, embarrassing coming from a grown man. Where is your common decency? Should she receive treatment of this nature In the future, I will be reporting the matter formally and taking further action. I encourage anyone considering the use of this post office in the meantime to go elsewhere.
Oct 22nd, 2021