RNEW ELECTRICAL WHOLESALE

Ordering from this company was a farcical disaster of customer service. Purchased a light online on 7th Aug. It didnt arrive. Phoned on the 18th to chase it, and was told the orders person would call me tomorrow. He didnt. I called back on the 19th and was told that the fitting was out of stock with their supplier. They hadnt thought to let me know. They said theyd send me some pictures of alternative designs that might work instead. That didnt happen. Called again on 24th Aug and demanded a refund, and was told that theyd already issued a refund after we spoke on the 19th, but that it may take a few days to show in my account. It didnt. Phoned back on 9th September and was assured that the refund had been sent. I requested a copy of the confirmation theyd have got from their merchant account, Stripe. They sent this through and it confirmed that the refund had been sent on 9th September. Over a month from my initial order. A little incompetence is bound to crop up now and this was downright dishonesty. Buy from somewhere else.
Aug 9th, 2021

RNEW is a terrific and knowledgeable local electrical wholesaler with competitive prices with great ideas with a good display of lighting in the showroom. The forward thinking team of Ryan, Natalie and Jay are all so helpful and friendly with advice and ideas and local in the heart of the Lakes in Windermere.
Feb 25th, 2021

Very helpful and professional advice! Delighted with our new bathroom lights!
Nov 16th, 2020

Great product, thank you x
Jul 10th, 2020