Cumbrian Cottages

We arrived late on Friday night, and the all house had clearly not been vacuumed. There were hair on our bed sheets and a note on a piece of cardboard informed the dishwasher was not working (it was full of scum really...). There were no lightbulbs on outdoor lamps too. We complained about it all the day after on the phone, and were told new sheets would be delivered in the day and that an engineer would come and repair the dishwasher on Monday. Clean sheets were indeed delivered, although one pillow case was missing... Lightbulbs were installed too. A new tube kit was also delivered??? with a note mentioning the actual one was broken, making vacuuming difficult? Pretty lame excuse considering we didn't struggle at all to vacuum the place ourselves on arrival. Even worse considering the check in is at 5pm and check out at 9am "to give more time for the preparation of the cottage", and that guests are asked to strip the beds and put the sheets in a bin bag. We never heard from the engineer during our stay, and therefore never got a functioning dishwasher. We also noticed in consulting the recycling disposal notice that we were not provided with all the necessary boxes and bags to sort it out properly, resulting in all the recycling from a precedent stay filling one box outside, which seemed not to have been collected on the due date... We could not dispose of our own recycling for the all stay. We were aware the decor and house were old fashioned (although the kitchen had obviously recently been updated) and we thought it fair due to the low price. However no excuses forgive the lack of cleaning, care and not providing the necessary items to the right functioning of the property. A shame as it is a lovely house though. Wouldn't recommend at all, unless big improvements are put in place.
May 3rd, 2022

Sep 6th, 2022

Jun 10th, 2022

May 9th, 2022

We rented Monreith in Ambleside from 9th-23rd July. The cottage is, fundamentally, delightful in an unparalleled location and the rental priced accordingly. On arrival, the cleaners had left a note to warn us that the curtain rail in the sitting room (at the front of the property ) was broken. However, at the time of leaving, it had still not been repaired and hence we could not draw the curtains, resulting in every passer by on the busy main road into Ambleside being able to see in. More importantly, on arrival we found that the seal on the fridge had failed making closing the fridge door impossible without wedging a four pack of 2litre water bottles in front of it to achieve only a partially effective closure. We reported this on Sunday. Given the recent high temperatures this was of more than usual importance. The national call centre phoned back to confirm they would ensure the local office in Windermere would make arrangements on Monday. They eventually came out on Tuesday (12th). Not having heard from them we called again on Thursday (14th). The call centre attempted, in vain, to put us through to the Windermere office. They once again assured us we would get a call from Windermere. Predictably we did not and thus went in to the office on Friday (15th) to find out that, in spite of the maintenance team having been out to the property on Tuesday the required part had not been ordered until Thursday, and that they expected a five working day delivery of the item. A small surface fridge was provided but this is wholly inadequate for more than one days provisions. As of the final day of our stay, we heard nothing further from Cumbrian Cottages and, needless to say, neither the fridge nor the curtains have been repaired. We are quite happy to pay a fair rent but do expect a fully functional property and service in the event of issues. The time we have squandered on this issue and the inconvenience have been wholly unnecessary had Cumbrian Cottages provided even a modicum of service.
Jul 19th, 2022