La Moon Spa Winchester

Absolutely terrible. I emailed twice and in the end I had to call in to make a booking. Then had two missed calls from them, first they said the time was no longer available then they said it was fine and sorry for calling. Turned up and the woman was rude and in a rush. On the phone they said it was 40 for 45 min. When we got there she said it was now 50 as the prices had changed. I said no, on the phone when I booked you didnt say anything about price changes and confirmed it was 40. Instead of apologising, she stuck out her hand and said give me 50. In the end we walked out. Based on her service I doubt the massage would have been any good. Terrible way to run a business.
Feb 28th, 2023

Made a 10am appt with the lady over the phone. Arrived on time, actually a few mins early to find that there was no one there. Tried calling multiple times with no answer. Why make/take an appointment if you will not be open?!
Oct 1st, 2022

Was given a surprise birthday full body massage and it was amazing. thankfully none of the issues mentioned below - def coming back.
Jul 8th, 2022

Unfortunately this was, by far, my worst ever experience of massage. In hindsight, I should have read the warning signs: no signage, locked door, cash only requested upfront. The treatment room was clinical and unwelcoming. The massage bed was a hard narrow bed with no head rest or face cut out and only a thin towel that didnt fully cover the plastic coating. The room was cold and the one thin towel that was put on me was small, didnt cover me and left me shivering with cold. There was no soothing music, just the loud ticking of the wall clock. The massage itself was extremely hard and sore - despite me having to ask several times if the pressure could be softened a bit (after I nearly jumped off the bed in pain!). Ironically the treatment is advertised as an aromatherapy massage essential oils and gentle massage technique designed to induce deep feelings of relaxation - the reality could not have been further away from this description!! The treatment was also short of the 1 hour paid for, but this turned out to be the only positive because I was desperate to leave by that point! No water was offered at the end. Utterly disappointing experience and certainly not recommended Im afraid!
Apr 30th, 2022

Confirmed an appointment three days ago for two people covering 2h each and no one turned up at the spa. Doors closed and phone ringing without answering, no answer to email either. Just about to leave, staff turning up but with no idea of appointments...we were able to get half the agreed time in with an hour delay...shame really, because massage was good!
Nov 16th, 2021