Catkin & Pussywillow Artisan Florist, Winchester

My pleasure to recommend, the flowers bought from stylish Catkin & Pussywillow shop at Winchester train station stayed fresh for over two weeks and if I could give it more stars I would
Jan 16th, 2023

Ordered flowers for my mum. Poor quality, only lasted a day. Did not respond to correspondence. Avoid.
Nov 28th, 2022

Oct 18th, 2022

Awful experience! I came to this florist for my wedding bouquet due to high ratings on Goggle. When I placed the order I had a good discussion with a member of stuff regarding the type/colour of the flowers (peachy roses and vibrant colours). I was asked to choose the ribbons as well. On collection (the evening before my wedding) I was presented a completely different thing. The bouquet looked really dull with mainly dark flowers and leaves (looks more like weeds to me). There was only one rose. The ribbon was not the ones I chose either. When I pointed this out to the staff, all they said was the lady who took the order did not tell them all this information. Apparently they were aware of the request for peachy roses but simply said the roses were out of stock. I had to instruct them to modify the bouquet to make it look less sad. Everything was rushed as most of the staff members were busy doing Valentines prep. The lady who was doing my bouquet sounded extremely condescending as if I did something wrong! But the most frustrating thing is that I was not contacted at all about flowers being out of stock or the lack of order information. Its such a special item for a special day but the staff in this shop showed absolutely no care about it, despite the fact that it costs a fortune. I would not recommend preordering anything from this shop, especially for your big days!
Feb 18th, 2023

Ordered a Christmas wreath kit which with delivery was quite expensive, but the Instagram pics sold me as they looked amazing. When it arrived there was no where near enough moss to pad out the hoop and although some of the foliage was nice lots was definitely not at its best, there also wasnt huge amounts of it. The best bit was after hanging it on my front door once it rained the red dye from some of the decoration ran down my front door which didnt want to come out. I contacted the shop to say how disappointed I was considering the cost and had to chase for a reply and they only offered the postage costs back. Not great customer service. I can also confirm after being on my door for just under two weeks it looked absolutely horrendous and I ended up binning it. Ive had kits for years now and love to use small business unfortunately I wont be heading back to this one!
Dec 10th, 2022