Pure Gas Heating

Very good experience with Pure Gas! They removed an old air source heat pump and replaced it with a new electric boiler and hot water cylinder. Simon was very quick to respond to any queries I had about the replacement and has been very good at explaining how it all works! Cannot recommend enough!
Apr 6th, 2023

Fantastic service from Simon! We had an issue today with an air source heat pump with a loss of water pressure. Coldest day of the year and the house was freezing! I got nowhere with the company who installed it, checked out a couple of other local firms in Wimborne (another didnt pick up and another guy just basically told me to use you tube). Simon took time out on the phone on what was a busy Friday for him. He knew the heating system well and talked me through the refill process via whatsapp picture messages. He took ownership of the problem and asked to be kept informed this afternoon if it hadnt heated up successfully. He did all this, giving me around 20 minutes of his time and without any expectation of a fee. I discovered later that my mother in law also used Pure Gas Heating to install her new boiler in Bear Cross and received great service; going above and beyond. I have arranged for Simon to come out to service the system and have absolutely no hesitation in recommending Pure Gas Heating.
Mar 11th, 2023

Our boiler broke down on Christmas Day - no hot water or heating. On Boxing Day I emailed Pure Gas hoping someone might pick up my message. Within half an hour Simon had emailed me back with some options to try. When these didnt work he then spent around 40 minutes on the phone with us, talking us through some potential solutions. The end result was that our boiler needs a part so we were unable to fix over the phone but he also instructed us on how to bypass the boiler and get hot water using the immersion until we can get the boiler fixed. Super kind and helpful, would definitely recommend. Service: Heating system maintenance
Dec 27th, 2022

Positive: Professionalism, Punctuality, Quality Service: Heating system maintenance
Dec 17th, 2022

A full oil fired boiler replacement and updating of radiators. Such a lovely firm to deal with - so efficient at booking in the work, quote much cheaper than any of the others I had and they were completely reliable. This was a big job, moving the boiler outside and putting in new pipework for extra radiators, but they explained everything clearly and nothing was too much trouble. A very professional team, who were genuinely delightful to have around the house for the week. Everything left very neat and tidy and a hard working team - I cannot fault Pure Gas.
Aug 1st, 2022