Laurel Bank Care Home

Staff are excellent, caring and professional. The premises are always clean and welcoming. They treated my mother with care and dignity throughout the last year of her life.
Dec 11th, 2020

Feb 20th, 2020

Well, my first visit was yesterday 9th Jan, and cannot concur with some of the comments here. The place is large, warm, spotlessly clean and my sister has a lovely room with a pleasant view and lovely large TV. The toilet in her room is very close at hand, and the meal at 12.30pm that was brought in for her looked very appetizing. I understand big changes have been made recently and it shows. Only 4-5 scored, a point off as I was not offered a cup of tea. :-)
Jul 29th, 2018

I agree with Tim - There are rotten apples here - some inexperienced, others uncaring and not conscientious who are older and should know better. More training needed on hydration - all should have this training. There are some very caring staff, shame they are in the minority. Understaffed - shame as the purpose built building is good.
Jul 8th, 2018

I can only report from my Mum's perspective. Her room is very comfortable and ideal for her needs. She is well cared for and the staff are lovely. She has flourished with the care she is getting and my sister and I are happy that she is safe and in good hands. If ever we have any concerns or queries, the staff and management are always quick to respond. There could be some improvement in the kitchen, but that is being addressed too.
Nov 8th, 2017