TONI&GUY Wilmslow

Becky is fantastic!!
Apr 30th, 2023

Service: Hairstyling
Apr 9th, 2023

I have been a customer of Toni and Guy for many years, using many branches including Manchester in Piccadilly Gardens, Stockport and now more recently Wilmslow. Wilmslow is now my local branch close to my residence. I have always been happy with the fantastic service and outstanding results that Toni & Guy have achieved, but unfortunately in my last visit I was so disappointed. Please let me clarify that my recent haircut performed at Wilmslow branch was very good and to Toni & Guys exacting standards, but when it comes on what the price you pay it wasn't very honest or clear. I visited two weeks in advance the Toni & Guy Wilmslow branch to explain my circumstances, describing what I wanted to be done in advance and to seek how much I will have to pay within my budget. The lady I spoke with at the time told me how much it would cost conducted by her, but it was out of my budget as she stated the price was because of her advanced level as an experienced stylist. At this point I explained to her I wanted something a little bit cheaper so then she suggested this girl Nadia, she told how much will be for the haircut and balayage or ombre and we settled on a price, I further expanded that I couldn't have it all done on the same day as I have something on the weekend after the initial appointment that could damage the colour of my hair. So when I came to get my hair cut done the staff were very nice and I loved my hair cut, but when I went to the till to pay and to arrange the colouring appointment for my hair, the same person I spoke with two weeks earlier informed me that the colour was going to be more expensive now because the girl that cut my hair had progressed to a higher level. I found that very confusing as I had spoken to manager seeking clarification of price in advance, which was the whole purpose of my initial visit. We finally, managed to agree a date and price for the colouring again with somebody else. Two days before my colouring appointment I received a telephone call from Toni & Guy Wilmslow branch, who informed me that the schedule could no longer be completed at the specified time and will need to be rescheduled or completed by another member of staff. I cancelled the appointment rather upset and thoroughly disheartened by all events. In all I felt totally let down By Toni & Guy, disappointed by the unprofessional approach by staff and the pricing commitment agreed with yourselves. I expected better treatment and customer satisfaction from such a reputable company as Toni & guy. Service: Hairstyling
Nov 20th, 2022

Services: Blowouts, Hairstyling
Oct 9th, 2022

Sep 10th, 2022