Willington Surgery

I find the surgery staff both efficient and always helpful and doctors and nursing staff very responsive and professional to any concerns. All surgeries have a similar process to make same day appointments having to call close to 8am, in my experience this has worked well when Ive needed it. I think the balance between a telephone consultation v face to face is also dealt with appropriately depending on patient need.
Jan 25th, 2023

I usually prefer to see Dr Wright or Dr Saunders, both GP's are really nice & I find them quite comforting & very supportive. It can be tricky to obtain an appointment as you have to call in bang on 08:00am and the lines do get busy. When I have required a sick note or private referral for my Bupa health insurance, the receptionists have been very helpful and prompt. Fantastic surgery!
Jan 3rd, 2023

Very unhelpful staff who basically don't want to enable you to make an appointment or offer information unless you are persistent. On one occasion, having finally seen a doctor about a serious foot injury I was referred for x-rays of the wrong foot, causing massive confusion and delays!
Dec 17th, 2022

Call at 8am, hold for 40 mins to be told no appointments. Told to call back the following day. Rude and unhelpful reception staff that quiz the reason for the appointment. You have to be dying to get an appointment at this surgery!
Nov 20th, 2022

Would not register me even though in their catchment area right on their doorstep. Tried telling them retired professor NO NO NO could not wait to get rid of me. Terrible service the worst I ever had to deal with.
Aug 29th, 2022