Roti Pani Indian Restaurant & Bar
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Dale House, Bilston St
Willenhall South Ward, eng WV13 2AW - (190) 263-3333
Hours
Chamber Rating
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dhaliwal navjot
Mar 30th, 2023 -
Sukie Singh
May 3rd, 2023 -
B B
Apr 30th, 2023 -
happy riar
Apr 12th, 2023 -
Kala Patel
Apr 2nd, 2023
Contact Info
- (190) 263-3333
Questions & Answers
Q What is the phone number for Roti Pani Indian Restaurant & Bar?
A The phone number for Roti Pani Indian Restaurant & Bar is: (190) 263-3333.
Q Where is Roti Pani Indian Restaurant & Bar located?
A Roti Pani Indian Restaurant & Bar is located at Dale House, Bilston St, Willenhall South Ward, eng WV13 2AW
Q What is the internet address for Roti Pani Indian Restaurant & Bar?
A The website (URL) for Roti Pani Indian Restaurant & Bar is: http://www.rotipani.co.uk/
Q What days are Roti Pani Indian Restaurant & Bar open?
A Roti Pani Indian Restaurant & Bar is open:
Tuesday: 4:00 PM - 10:00 PM
Wednesday: 4:00 PM - 4:00 PM
Thursday: 4:00 PM - 4:00 PM
Friday: 4:00 PM - 4:00 PM
Saturday: 2:00 PM - 2:00 PM
Sunday: 2:00 PM - 2:00 PM
Monday: 4:00 PM - 10:00 PM
Q How is Roti Pani Indian Restaurant & Bar rated?
A Roti Pani Indian Restaurant & Bar has a 4.5 Star Rating from 194 reviewers.
Hours
Ratings and Reviews
Roti Pani Indian Restaurant & Bar
Overall Rating
Overall Rating
( 194 Reviews )
Sukie Singh on Google
-5 stars would be more appropriate!!
Arrived at reception and was asked by manager to take a seat as they had no tables. I informed him I had pre booked as I knew it would be busy so why had he given my table away? Whole point of pre booking is so you get a table isnt it?
Anyway I let this go and decided Ill wait. After 5 minutes I got talking to another family who were sat waiting and asked how long they had been waiting. They said over 30 mins and they had also pre booked? Absolute joke.
Another family then walked in and the manager asked them if they had pre booked - I have no idea why he asked them this question as he had given all his tables away and we were proof it didnt matter if you pre booked anyway?
Keep in mind I have my family with me (party of 7) and I have already been quite patient considering its Mothers Day, so after a while I asked how long he would take to set us a table. He then proceeded to question me on how I booked? I said via phone, why? He then in-front of everyone said no you didnt, you did it online!!
The audacity to try and call me a liar - so I pulled out my phone and showed him my call list (I didnt have to). He then apologised. This was the manager of the establishment!! Absolute joke.
Upon reflection - even though I proved I booked via phone, why did it matter to you whether I did phone or online as you gave all the tables away anyway???!!! Absolute joke.
I could sense he felt the heat as guests were walking in and straight out after being told their pre booked tables were given away. And several visits from staff members stating they had messed up the orders over and over again during my wait for my table.
My suggestions to you are maybe stick to your booking system instead of being greedy and giving all the tables away to anyone who walked in as all you saw was money.
Offer customer service training to your waiting staff.
Definitely take a course in customer services and possibly business management as you are hands down the worst restaurant manager I have encountered.
Its a real shame as looking at your reviews it seem the chefs are actually knocking out some excellent dishes. Looks like the manager is letting the team down. If your looking for pointers or help on how to run a successful restaurant try below:
The night then was saved by another Indian eatery literally 10 mins away. I rang this restaurant and explained what had just happened at roti pani. They said come on down and well take care of you. Shimla peppers bar & restaurant in walsall town. Please see my review for this restaurant - very pleasant.
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B B on Google
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happy riar on Google
Recommended dishes Amritsari Kulcha, Naan, Chilli Paneer, Delhiwala Butter Chicken More
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Kala Patel on Google
Parking: Uneven surface and quite small.
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dhaliwal navjot on Google