Roti Pani Indian Restaurant & Bar

AVOID AT ALL COSTS!!! -5 stars would be more appropriate!! Arrived at reception and was asked by manager to take a seat as they had no tables. I informed him I had pre booked as I knew it would be busy so why had he given my table away? Whole point of pre booking is so you get a table isnt it? Anyway I let this go and decided Ill wait. After 5 minutes I got talking to another family who were sat waiting and asked how long they had been waiting. They said over 30 mins and they had also pre booked? Absolute joke. Another family then walked in and the manager asked them if they had pre booked - I have no idea why he asked them this question as he had given all his tables away and we were proof it didnt matter if you pre booked anyway? Keep in mind I have my family with me (party of 7) and I have already been quite patient considering its Mothers Day, so after a while I asked how long he would take to set us a table. He then proceeded to question me on how I booked? I said via phone, why? He then in-front of everyone said no you didnt, you did it online!! The audacity to try and call me a liar - so I pulled out my phone and showed him my call list (I didnt have to). He then apologised. This was the manager of the establishment!! Absolute joke. Upon reflection - even though I proved I booked via phone, why did it matter to you whether I did phone or online as you gave all the tables away anyway???!!! Absolute joke. I could sense he felt the heat as guests were walking in and straight out after being told their pre booked tables were given away. And several visits from staff members stating they had messed up the orders over and over again during my wait for my table. My suggestions to you are maybe stick to your booking system instead of being greedy and giving all the tables away to anyone who walked in as all you saw was money. Offer customer service training to your waiting staff. Definitely take a course in customer services and possibly business management as you are hands down the worst restaurant manager I have encountered. Its a real shame as looking at your reviews it seem the chefs are actually knocking out some excellent dishes. Looks like the manager is letting the team down. If your looking for pointers or help on how to run a successful restaurant try below: The night then was saved by another Indian eatery literally 10 mins away. I rang this restaurant and explained what had just happened at roti pani. They said come on down and well take care of you. Shimla peppers bar & restaurant in walsall town. Please see my review for this restaurant - very pleasant.
May 3rd, 2023

After reading most of the reviews we were looking forward to this. However it failed to meet the high expectations we had. We had Butter chicken which was like a mildly spiced tomato soup. This was exactly the same sauce used for the shai paneer. Very few pieces of chicken and the same for the Railway Lamb. The food is nowhere near Punjabi style as they claim it to be very bland and sweet. Its a shame as expected much more.
Apr 30th, 2023

Vegetarian options: Fair variety of vegetarian options. Food : 5/5 | Service : 5/5 | Atmosphere : 3/5 Recommended dishes Amritsari Kulcha, Naan, Chilli Paneer, Delhiwala Butter Chicken More
Apr 12th, 2023

Dined in over weekend, hadn't booked but they accommodated us. Service was excellent along with food. Had butter chicken and karachi chicken with poppadoms. We normally order takeaways and they never disappoint, must be our timing based on other reviews. Parking area was full but we'd walked. They do need a reception area for those who haven't been there before. Parking: Uneven surface and quite small.
Apr 2nd, 2023

Mar 30th, 2023