Barn Lodge Veterinary Centre

My first issue is the receptionist who is rude, i walked into the surgery and she shouted at me "you can't come in without a mask! WAIT OUTSIDE"! I dont have a problem with wearing PPE but there is no need to speak to anyone in the way she did. No sinage to state masks were needed! Secondly the vet had very poor patient skills and i felt very awkward asking any questions as he responded each time with a sigh, i just feel that as animals cant speak surely vets should have some person centred care skills. He made me feel that I was waisting his time! I'm honestly never going to use the vets in Orrell again, no need to be rude to people! Be kind theres just no need to be rude!
Dec 28th, 2021

Positive: Professionalism, Responsiveness, Value
Nov 27th, 2021

I can only now 2 years and 9months later describe my experience with Batn Lodge. My little jack Russell Lou Lou was nearly 18years old when Adam came to her home and put her fast asleep, all through Lou Lous life I have been going to this practice and the vets have been wonderfull, especially Adam who looked after Lou Lou till the very end Irene Craige
Jan 1st, 2021

5 days ago We took up there special offer of unlimited teeth removed and for some strange reason included a free urine test for 200. This was done by my wife without my knowledge as I would have predicted the outcome. 1 tooth out so where back again soon (extra money) and by the way your dogs failed the urine test(No dog passes this spoke to a few dog owners who have fell for this) it needs special dog food to clear this up it's only 70 which she paid . Took me about a week to recover from this when I found out . Stay away there professional money makers with plenty of tricks to maximise there profit. Reply Ok I Will email my complaint to RCVS immediately ...
Nov 19th, 2019

There are Indian call center staff that have better communication skills and clearer command over the English language Every time you go its a foreign employee who you cant understand
Oct 12th, 2018