Winnard & Brown

Excellent customer service, which is a rarity nowadays, I am more than happy to recommend Winnard & Brown. I was fortunate to speak with Louise who was extremely professional, knowledgeable, helpful and very patient with me. Nothing was too much trouble for her in helping me understand the new rules and regulations regarding tenancy applications. It is a breath of fresh air nowadays to find a member of staff who is willing to take the time and trouble to be so kind and helpful, Louise is a credit and an asset to the company.
Apr 1st, 2023

I just wanted to share my experience with Winnard Property Group. I spoke to someone there called Katelyn today as I needed some advice on a property that I let out as I was unsure were to turn. Katelyn was not only extremely knowledgeable on legal matters but she was very sympathetic listening to the concerns I had about the issues with my tenant and she gave some great advice. I wont hesitate to use their management services in the future should the need arise as well as recommend them to my friends and family.
Jan 5th, 2023

Absolutely the worst agents for tenants and landlords. When we first enquired about a property the person we were due to meet was late at their office, and still seemed drunk. Once we had viewed the property we said it needed decorating, which these guys said it would be fully decorated. Moved in and there were still food stains on the walls and burn marks on carpets. Called to find out why it hadn't been sorted and was told it was tough because we'd already signed the contract! Landlord came and was ashamed at the state the house had been let in. Then told us that they had charged her for replacing things like plugs...they hadn't and WE bought the plugs. Over the next few years, all inspections completed with no issues although we had kept asking about decorating, crumbling units and stuff left in the attic. Fast forward to June and we had received notice about increase in rent. Didn't want to but said we would if the issues we had raised would be sorted. Received a S21 eviction notice instead! Once we moved, received the exit report. All of the issues we had raised were now in the report as if we had been negligent in looking after the property! When I dropped the keys off one of their staff even stood in the way of the door saying we owed them extra rent! ***Edited*** Had a call from one of the partners at W&B. We discussed the issues raised in my review. Although I stand by what I said, not everybody or everything at W&B was terrible. Inspections were completed regularly, and any major issues were dealt with promptly through their online portal.
Nov 17th, 2022

Sent two emails over a 10 day period to enquire about a property that is up for rent, and still up for rent at the time of writing this. If your staff can't be bothered to reply, whether through laziness or incompetence then I feel for any tenants or landlords that actually do use you. Pathetic.
Nov 3rd, 2022

We have been letting properties with Winnard & Brown for many years now and they continue to be professional and more than helpful when I have needed help and advice.
Oct 29th, 2022