Northwood Wigan

Extremely helpful staff they literally went out of their way to help me can't thank them enough, really efficient
Apr 25th, 2023

Extremeley nice set of Ladies. Kept me upto date and answered any queries quickly. Thanks Scarlett for deaing with my viewing and also Kim who dealt with the paperwork.
Apr 22nd, 2023

Very friendly service, all aspects of sale process clearly explained and quick responses to all my queries
Apr 19th, 2023

We recently purchased a property that was sold by Northwood, after a couple of positive viewings with them - Pam in particular made the experience great and is incredible at her job! It was a lengthy sale, however Northwood were fine during this process. However, since we completed on the house the post purchase care has been terrible. Michelle Davies in particular has been uninterested, dismissive, belittling and rude via email when trying to have a discussion and the seller. There is a clear attitude of once completion is done and the business is no longer making a profit from you - they want you out of their hair as soon as possible. The emails we have received are not at all what you would expect from a company to a customer. Atrocious customer service towards the end of our dealings with Northwood. Response to the below: Hi Steve. Quite the oxymoron that you started your message saying I am sorry but ended it with I most certainly will not be apologising. At no point did we say we expected the seller to fix a leak on our neighbours roof, we merely messaged to find out if the seller was aware of the leak so we could better tackle the issue ourselves. - the email trail makes this clear if read throughly. It has since transpired the seller did know about the leak, as this conversation had been had with the neighbour previously. Regardless, the seller denied any knowledge of the leak and did offer to send a roofer out to have a look at this - which we were simply chasing with a member of your staff as we did not have direct contact details. It would be great if before sharing the details of someones private sale, you would actually get the information correct. Your advisors seemed to have made the sale and were now ready to box off any further enquiries asking us to liaise with the seller directly. Poor aftercare. Someone being belittling and rude is subjective, therefore you cannot state as fact that this was not the case. Our comments are not out of frustration with the seller not completing work in the property as you have mentioned, our frustration is from the way we were spoken to by a member of your team. We provided an honest review and have given extremely positive feedback to Pam in your team - if we were simply irritated and looking to shoot the messenger why would we have mentioned the positives and great customer service provided in this case? Your response is proof to me, of your dismissive attitude as a branch. So unlike you, I wont be asking you to reconsider your public comments as I think its an absolutely incredible display of your impertinent customer service and disparaging attitude. Stay safe out there Steve and have a lovely Easter with your family!
Apr 11th, 2023

Great
Apr 7th, 2023