Cash Converters

Great friendly staff, fair purchase prices and flexible layby option!
Feb 16th, 2023

Wigan staff are amazing,as a long term customer, I can honestly say they are very helpful, friendly and understanding.
Jan 25th, 2023

In September I bought a gaming laptop from this store, it had a some cosmetic issues but based on the price I accepted. After a month the hinges cracked and eventually 3 months snapped fully and when I googled it, any forums state the model msi ge63 had this common issues, poor design the cost would be too much as it needed a new chassis. I kept onto it as my son who has Autism loved it, but it really needed to go back. So I rang the store who asked me to bring into store to check out and have a look at options. Upon entering the very rude colleague Geoff Austin said come on Rob let's look at this laptop then, so I handed it to him. Immediately he looked at the corner hinges and said "hmmm just wait here" and took into the back of the store to show his Manager. After 5 mins of waiting as he decided to speak to other customers with the laptop flailing in one hand. He said "sorry nothing I can do" "if I'm being honest with you, you've dropped it" I was shocked so I challenged him saying I'm a liar and it's missing screws in different places etc, I said il speak to the manager Paul. Speaking to Paul I asked why they believed I had dropped it and he looked and told me why allot more calm and I explained that I hadn't at all and that it was on the Internet it being a common issue. By this time the assistant Geoff Austin came over arguing and getting irate and abrupt with me saying he was a pro pc gamer and that "I've handled hundreds of these machines and I'm telling you your wrong" I mentioned I'd take it further to trading standards to which Geoff replied "go on then, it's our decision not yours". At this point Paul told the assistant to go and do some work and was really calm and polite and eventually refunded me. Although Paul was brilliant and resolved the issue, it doesn't excuse Geoffs unprofessional behaviour and was willing to leave me without a solution, just to benefit the store being 320 down. Here is a lesson learned il never ever buy from this store again and would never recommend this store as they often sell faulty goods as they never check them in the first place. I've also known that they quite often give less money for items they wish to purchase themselves to cut costs, knowing that customers feel they have nowhere else to go.
Jan 1st, 2023

Yeah I just ordered a laptop and got scammed basically. What they advertised is not what I received
Nov 7th, 2022

Great place, helpful staff,if it's some quick cash you want and you have a realistic outlook, treat these people with respect and you'll get a fair deal.
Aug 9th, 2022