Philip Hawkins Jeweller

Bought with recommendation a sub standard diamond fitted poorly into an existing gold shank would not recommend
Mar 5th, 2023

Over the moon with my repair from Phil. He has gone above and beyond to fix my necklace and i'd recommend him to anyone who needs anything altering or fixing with their jewellery
Oct 2nd, 2022

Phil is my go to jeweller for everything. He has designed and made beautiful pieces for me over 10 years including my engagement and wedding ring. All bespoke and perfect to my taste. Phil has always gone out of his way to provide the best possible service and even dropped off pieces to my home address when I've been unable to collect. 5 star service for 5 star jewellery
Sep 22nd, 2021

I have just collected my watch from Phil, who has a done a fantastic job of repairing the steel bracelet. Highly recommended and the quality of workmanship is first class.
May 19th, 2021

I took my engagement ring to be resized here and after collecting noticed there were a few issues; scratches on the ring, the ring not being shaped neatly, not been recoated as quoted as well as the branding on the inside of the ring that had been removed without my consent. I took the ring back to be corrected but it was not. The jeweller's response to this was that he would 'dumb down how he does it so I can understand'. Throughout my complaint I was spoken down to rudely in a very condescending manner when my main aim was for my ring to be repaired correctly and the branding reinstated as it was when brought into the shop. His solution was for me to take it back to the store my husband originally bought it from and to tell them the branding had 'worn off'. Unprofessional and I am now left with an engagement ring that has been ruined and the sentimental value lessened. I have attached photographs for proof of poor workmanship where the diamond on the inside of the ring has moved to the edge of the band from being stretched and the misshapen ring. EDIT - The store that previously resized the ring was 4 years ago and the comment regarding them removing the brand of the ring is completely false. This further highlights how this owner treats his customers by calling me a liar rather than owning up to his own mistakes.
Apr 18th, 2022