Black Diamond Fireplaces

Thank you for our lovely burley log burner, we absolutely love it and your fitter Mark was amazing. I would highly recommend Darren and team at Black Diamond. Diane Wilde, MD at Rutter Green
Feb 5th, 2023

Great showroom
Dec 30th, 2022

Would strongly advise against buying from this company!!! Stove ordered 8th May. Constant delays, varying excuses. Fitting agreed on 2 separate occasions - Stove had not arrived, despite Darren phoning to ask for remaining payment as all items had arrived to him. Fitting cost increased from 1180.00 to 1810.00, we were kindly informed by text the night before the stove was due to be installed. Site survey carried out early May by fitter. Darren arranged fitting - he is now saying fitting is nothing to do with him. Stove eventually fitted why we were on holiday 1st September - came home to damage of newly plastered walls. Our biggest issue was that we had not received certification, we have made numerous calls and sent texts to the fitter to no avail. I spoke to Darren again last week re certification he said he would get back to me........still waiting. Yesterday we decided to go down the recorded delivery letter route as suggested by Trading Standards. Margaret rang today to say she would pay for plastering, (I forgot to mention she came to look at it 2 weeks ago) but was taking no responsibly for the fitting?? Extremely confused as it was the fitter that made the mess. She shouted at me saying I should be contacting Hetas not threatening her. I made no threats. - I had no idea who Hetas was. Thank goodness for google, this is who the fitter registers the installation with - this has not been done. So we are almost 5k out of pocket with a stove that has been installed without certification. Margaret says she knows the law and will deal with Trading Standards.....
Oct 22nd, 2022

Friendly staff , attentive , gave honest advice . Great range of fires and also accessories
Jan 20th, 2022

Nov 15th, 2021