Neil & Barker

Very disappointed with the customer service. I took my ring into the Widnes branch to have the emerald re set. This was 3 weeks before Xmas 2022. Three weeks they told me. At the beginning of Feb 23 I called to ask what was going on as I hadn't heard anything. I was told they would chase it up. Beginning of March 23 I had to call again. They chased it up again and it took another week to receive ring back. After one day I noticed a claw was sharp. Looking closer, one of them was open. I took the ring back. Very cross but I was promised it would be fixed in a week. 5 weeks later it was returned and only after I chased it up twice. Never go here for a repair.
May 1st, 2023

Apr 22nd, 2023

The 2 ladies who pierced my ears this morning were amazing,so friendly put me at ease ,would highly recommend Neil & Barker for ear piercings
Apr 17th, 2023

I've been here to get an ear piercing before and the girls who done it (Katherine and Amy) were absolutely lovely and made sure I was comfortable and ready for the piercing and made it a overall an positive experience. I've also been here to buy a necklace and again the staff who served me were really friendly and absolutely lovely. I would definitely recommend to anyone :)
Apr 12th, 2023

Hi can I say what professional service I got from the Widnes branch. A young lady called Laura. She put a battery in my watch. However, one of the tiny screws was rounded off. She tried and tried, then got it out. Then went out of her way through thousands of small screws, to find one that fitted. To make sure my watch back was finished properly. Thankyou so much to Laura, from a happy customer. Well done.
May 29th, 2022