Bevan Group Practice

I've been to this practice since a baby however a long stay in hospital made my gp records go to the gp practice that worked at the hospital. I was told I could stay with the gp practice based in Warrington however months later I couldn't has I was out of area. I am Agrophobic and my panic and anxiety episodes are horrendous im working on this. However I couldn't attend the new patient appointment the pharmacist called James rang and I said is there no way a nurse can do the obs at home as I am a former patient he said no I need to come in. I hate speaking on the phone but I explained I refused to get myself in a state in the surgery when I'm still struggling mentally he shouted over me said my name 3 times was so arrogant and triggered me so bad. The practice has gone downhill and I know how bad James is of other people. Someone said to me he won't have time for u or have empathy that's the way he is his approach is awful they said. So I'm with another practice in Widnes now who has accomadated me the genuineness of the staff member at my new practice helping me over something that's it's quite sensitive unlike that james so it worked out for the best. Everyone is all mental health matters but yet to be penalised for it is unfair and some of the doctors I've seen apart from Dr breedan havnt been great so I'm glad im away from Bevan now. It's worrying that a pharmacist has no genuine understanding oh well onwards and upwards i wouldn't go back here ever again
Apr 27th, 2023

Phoned up for an appointment which I couldn't get yet the lady on reception 'Tracy' her name is, was more than helpful. Ahead went above and beyond to help me get my medication before the bank holiday. She Is what makes customer service! An absolute credit to the practice.
Feb 1st, 2023

Poor customer service, uninterested in helping resolve an issue they have caused. Can't get appointments ever!!
Oct 6th, 2022

This morning I rang up to make an appointment and explained I needed to see a female dr. The lady I spoke to said she could book me in for 2pm that day and gave me the name of the Dr (foriegn name) and explained this was a female doctor. When i arrived the self check in wouldn't confirm it was myself, however eventually did.Due to this I hadn't noticed the name of the Dr it stated I was seeing. At 2.20pm I had still not been called through so I went to see the receptionist. Her abrupt answer was it's only 20mins after your appointment you know, like I wasn't aware of the time! She then said my appointment had been voided as it hadn't booked me in. She would have to see could I still be seen! She then confirmed I could and it was Dr Connor. I explained I had requested a female Dr and this was confirmed. She argued this wasn't case like I was a complete idiot. She said It was the reception supervisor or manager that had booked me in, and it was Dr. O'connor. I asked her to name all the doctors so I could tell her which name I was given, as I could assure her it wasn't my own Dr who was Dr O'connor . There was a good reason I had requested a female Doctor. She said I'll call the person who booked you in, then said oh no she has already gone home. Dr O'connor then came out and I explained It had been confirmed a female Dr would see me. He asked would I still care to speak to him. After having to take unpaid time off work and not knowing when I could next get an appointment I had no choice. However I'm totally disgusted I was put in an uncomfortable situation, having to discuss something I did not feel comfortable with a male Dr. But more so the receptionist attitude from the word go.
Sep 7th, 2022

Had an appointment today with a locom doctor at tha surgery, I have asthma,he refused to put a salbutamol inhaler on repeat prescription, it is now 4am in the morning and I have been coughing for over 1 hour,it's exhausting,all as he kept muttering to himself whilst looking at his computer is what can we get rid of,referring to my prescription, I will now purchase m an inhaler on line !!
Jul 16th, 2022