Widdrington Surgery

I have worked at Widdrington and Felton surgery and the staff are always doing their best to support patients, see as many as safely possible in a day and provide good care.
Jan 31st, 2022

Official complaint being filed due to the negligence of the doctors at this surgery very good chance a good friend of mine is now looking at surgery due to their incompetence
Dec 1st, 2021

Absolute waste of time. Had me waiting outside in the freezing cold for 50 mins and still no one came to get me for my appointment!
Apr 24th, 2021

This is an update to my previous review which I made over 2 years ago. I then had a positive experience. In the past I have always been able to see the Doctor Ive seen since he took over the practice years ago. Sadly, no more of that to be had. You receive a phone call from who ever they say and only at a time when they say so! I complained about the service today and received a phone call from the practice manger. In the most condescending manner she basically inferred that my complaint was nothing more than my fault for not knowing what I would like to see happen going forward to make things all better. If I couldn't say what I wanted from them to improve their service then how very dare I complain - I'm sure there is logic in there somewhere but from a patients point of view I just wanted to be treat as an individual and given the correct medical advice at the time of my faceless phone call with a Doctor who didn't know anything about me - and didn't really care either.. I'm not going to spend any more time over this, Ive left this review which is personal to me about my experience and how let down I feel from a surgery where Ive been a patient longer than most of the admin staff and doctors in it. Ive now completed a form to join Lynemouth surgery where the majority of my friends and family are registered. This in itself should tell me that I'm doing the right thing.
May 11th, 2021

This is a very clean and tidy surgery they have very friendly staff who are willing to help. Even during this Covid-19 pandemic they are doing a huge amount of work to keep everyone safe whilst effective. There is a pharmacy here which is perfect for collecting prescriptions with friendly and helpful staff. There is also an opticians here but I believe they work independently from the surgery. There are wide doors for wheelchairs and electronic door openings to access this building with no steps making it suitable for wheelchair access. At this surgery there is adequate parking with Disabled bays at the front of the building. Would recommend this surgery. Currently they have a system for the Covid-19 with a 1 person in the pharmacy at the time. Appointments are handled in a different way now to with going into the back of the surgery once you have notified them.of you're arrival.
Apr 5th, 2021