Dr A Patel - The New Queen Street Surgery

You have more chance getting an appointment with God than you do of actually getting an appointment with a GP. The receptionist needs a customer service course and has the charisma of a kick in the nether regions. It was bad before Getting an appointment before Covid when Lake side Health took over but since then its just got worse. Now with Covid you just dont get to speak to a doctor even. Mystic Meg does an over the phone diagnostic with no background info on you. Time to move to Jenna Health Center. If I could put 0 I would have.
Apr 23rd, 2022

If GP surgeries are the canary in the mine shaft of the NHS then, on the basis on this place, were doomed. Conditions that exclude you using this surgery: 1. Having a job. No ability to book ahead and book time off work, so no ability to deal with issues where early intervention might help save lives and NHS money. So if you are between say 5 (at school) and 70 (retiring) please make sure you dont get cancer, diabetes, high blood pressure, infectious diseases, pregnant, muscular skeletal issues, mental health or anything else where the advice for your early signs are normally consult your GP because you cant. 2. Dont be a child. The doctor doesnt come to your home anymore that system worked too well and was far too sensible, so you take your child to the doctor. Not great delivering a walking Petri dish to a waiting room of the old, vulnerable and immune compromised but potentially workable, however...you are yet to endure the 0800 sick parade call. A sort of 1980s call centre inspired game show where the people with the greatest patience get to be patients would be its cheesy tagline. Funnily enough parents with ill screaming children hanging off them perform poorly at this task, as do those who are used to using a thing we call at home the internet. Maybe connected to this is an issue where if you ask everyone to call at the same time the lines get very busy. Perhaps implement a booking system using outlook...??? With slots per doctor. Or have morning emergencies and afternoon consultations booked in advance. This system inspires the type of health issues were trying to avoid in burying problems and symptoms and only getting medical attention when its way too far gone. Even if you endure the 0800 sick parade Call O Meter challenge youre not through yet. That is just the sift out the weak and uncommitted. Next you have the classic radio show competition of answering the phone in the first two rings and saying KISS FM or Yes am really ill. Even then youre not safe, sorry youre not an emergency, sorry no appointments today. Apparently the fact that you wont be paid for that day or have to take it as holiday isnt relevant. So if its minor, like youre bleeding but its oozing out not pumping you get the chance of entering the rollover tmw. All of which demoted this surgery to a sort of triage clearing house meets dispensary meets local level competition based version of 111 for infants and the elderly. A service which is very welcome but I would have thought there could be some coverage for the central parts of the bell curve... Its often said I wouldnt use this if my life depended on it well mine and yours probably does. Im sorry to say but you might as well just dial 999 or turn up to A&E just like they tell you not to. At least youd get seen.
Aug 19th, 2019

The opening hours are actually 8am until 6pm now - we open earlier due to patient feedback I have emailed and reported this to google as they still have us opening up at 8.15am.
Oct 18th, 2017

I have health issues that make speaking to someone on the phone incredibly hard for me and that includes making the call which is a nightmare esp to this doctors.. I don't like relying on other people or asking for help so I drove to ask if I could pre-book an appointment which is needed and should have been made a while ago and to drive there is more work than calling but is something I can handle, again because of my condition I haven't felt able to call. I explained this to the receptionist and hope that they would have a flexible or helpful attitude to mental health problems. No chance. Unhelpful, unsympathetic, told me to get someone to ring for me I explained I can't do that and nothing, they have a new system and it's tough. I had hoped for understanding towards people who would find climbing a mountain easier than making phone calls. Got none. Thanks for being completely ignorant towards the different needs of people expected more from doctors maybe understanding and sympathy for something as simple as an appointment?? Also awarding yourself five stars when you work there on the review below is not helpful or accurate to ratings.
Aug 20th, 2017

Very nice surgery. I think the separated reception area is brilliant. Keeps things private. Had an appointment and didn't wait long. Great with my children.
Jun 4th, 2017