TB Electrics

Pleased with electrical work. Dissatisfied with external work and aspects of service received. Solar instal has been a 9 month journey and should be up for 25 years - so important to get it right. TB Electrics get great reviews and I had a lot of confidence the job would be professionally undertaken. I am pleased with the electrical work undertaken. Electricians and admin staff were very professional and instilled trust and confidence. I would recommend TB Electrics, definitely the most professional installer I came across. To provide a balanced review and to be transparent around issues with my installation I would highlight the following: 1. The plan of where the solar panels would be placed on my roof was inaccurate and I pointed this out to TB Electrics. There was an extension which was not shown on their plan despite being built 5 years earlier. I observed where the sun fell on the roof over winter months and gave clear instruction as to where the panels were to be sited. Unfortunately, the scaffolding was not situated in the correct position meaning the roofer could not safely put panels on the roof where I had requested. I pointed this out to TB Electric whilst the scaffold was still up. I spoke with a member of TB Electric team who suggested that moving the panels would make minimal difference as I already had too much capacity and moving them would be at my cost. This may have been true in the summer months but has a much bigger impact on solar generation in the winter months. The roofer is independent of TB Electric, roofer had minimal interaction with customer in terms of where the panels could go as the scaffolders were not on site to move them. 2. A firm date could not be given for erection/removal of scaffolding meaning organising bird protection was difficult and has not happened - see pigeon in photo. So I now have additional cost of installation. Getting the panels in the correct location and protected is the most important aspect of the install as it is costly to do roof work safely. Damage to panels from pigeons or loss of sunlight to panels in winter months should be avoided. In summary, as others say below there are issues with all installs. The above just provides some things to look out for. TB Electric are professional installers. I would have given 5 stars but the position of the panels cant be overlooked and pigeon protection is a must as it will just increase payback period of system. Primarily issues experienced are due to third party contractors used by TB Electrics.
Apr 2nd, 2023

Excellent service from TB electrics from start to finish. All of the team have been lovely to deal with. It has taken just 6 weeks from initial contact to completed installation. Great communication over the specification means we have the right setup for us. The install team were super tidy and work was completed in just a couple of days. Since install was completed the combination of solar and battery storage means our use of grid electricity has plummeted and we barely use any. At current cost of energy we will easily meet the projected payback period.
Apr 25th, 2023

First class service from all departments - thank you for always responding to my MANY questions, either by phone or email. Service above and beyond and highly recommended - thank you, Richard and Deb
Apr 12th, 2023

Very professional and tidy.
Apr 7th, 2023

Outstanding service from beginning to end. All involved were extremely courteous and tidy. The work was done on time and with great efficiency and no delays. TB electrics design and head office staff was very informative and helpful. There was no drama just an excellent experience. I have already recommended TB Electrics to friends. Thank you.
Apr 1st, 2023