Mamas & Papas Fareham

My daughter bought an Elvie breast pump (170) from here. Within 9 days it had stopped working. Not good with a 16 day old hungry baby. Despite the receipt stating "no quibble refund with 30 days " it took nearly an hour. Told by staff had to get a refund code from Elvie. Told by Elvie would take 72 hours for this!!. Emailed Customer Services and heard nothing. Will never shop here again. Sorry I bought nursery and transport system (3500) from here.
Feb 12th, 2023

Jun 29th, 2022

I was super excited to visit Mamas & Papas for the first time yesterday, but left bitterly disappointed. We were the only customers in the entire store and there were four staff members, and yet even on entry to the store or when looking around we were not acknowledged or offered any help. It's such a shame for a company who claim to have such a high customer service rating.
Dec 31st, 2020

Great customer service! Went there because the brake pedal snapped off the pushchair we purchased in January, the members of staff found the date we purchased the pushchair on our account without me having to go home to find the receipt. They then found the correct brake assembly in stock and fitted it straight away so we weren't without a pushchair. Can't fault that level of customer service!
Mar 28th, 2020

I have had two faults with my travel system so far. I cannot fault the service from this team. They have been amazing and have bent over backwards to help. They are absolutely brilliant and I cannot recommend them enough.
May 8th, 2019