Artico Interiors

I have now tried to purchase a cabinet from Artico online since 25 December. The purchase went through and PayPal sent me a confirmation- but the purchase kept being cancelled by Artico. After trying again 3-4 times with no luck, I used Klarna and that was accepted- only to be cancelled by Artico again. I couldnt understand why. Since there had been so much back and forth, I was worried I had bought FIVE cabinets so I called Artico. After the person checked my name and email, he said because of privacy issues, he couldnt tell me over the phone if I had bought the cabinet or not I was surprised by his answer but I followed his advice to email instead. Henry White at Artico wrote back and confirmed that no cabinet had been purchased. I emailed back asking what I did wrong, but he didn't reply. So I called, leaving my name and email, and was promised that someone would call back, but they never did. Twice! Now I started to be suspicious- why was it so difficult to buy a 700 cabinet!? Trying to understand why no one would call back, I went back in time to when I bought a sideboard from Artico two years ago. There was an issue with delivery and someone called Paul Niewczas was then a customer service agent (according to the emails). Instead of understanding my issue, he became defensive and rude. My problem wasn't that big but because of his rudeness, the issue became a big one. I have all the e-mails saved as proof. So fast forward to today; I wanted to complain to Artico's Manager. I did a simple search on LinkedIn and to my surprise- the rude customer service agent Paul was/is now the Manager!!! It's him stopping me from buying the cabinet- he has consequently held a grudge for two years regarding a petty dispute about delivery (I waited a whole day for the cabinet not to arrive and he said it wasn't his problem). I wish someone had been upfront and honest about it straight away. May I add that the complaint wasnt aggressive or in any way a personal attack. Again, I have all the emails to prove it. I assume a company can refuse service to anyone, but I'm sure I would have a case if I took it further.
Jan 22nd, 2023

Fast delivery (arrived a fewcdays after order), packaged really well ensuring table protected fully. Table purchased is fantastic - will be using conpany again with confidence
Apr 2nd, 2023

Very pleased with my purchase. Excellent quality. Before purchasing, I was dealing with Paul through email who was very helpful. He answered all my question, sent me pictures of the dining table and also a video. He arranged delivery to my need. I would strongly recommend buying from this company. Thankyou Artico.
Mar 30th, 2023

Absolutely love my new scorpion sideboard. It was delivered very quickly and looks exactly like the pictures. Very solid and good quality. So so pleased with it. A happy customer indeed
Mar 15th, 2023

Stunning furniture
Feb 22nd, 2023