Santander

Waited patiently just to ask a quick question at the help desk for 5 mins to be told to wait in the other que to be seen. 2 ladies at front of shop didn't even ask me what I was in for. Waited 10 mins in que to ask if I could make a morgage renewal apointment to be told its now all done online. Thanks but rather have face to face and will now just take my business elsewhere I think. Customer service gone downhill.
May 14th, 2022

I had a really excellent experience whilst my partner and I were visiting the Santander branch today. The staff were all extremely courteous ,affable and efficient (as always) I was fortunate to be able to speak direct to Claire the manageress of the branch regarding a query ,which I was personally unable to fully understand. However, within approx.20 mimutes and thanks to her expertise and patience I I was able to get this matter finally resolved. Excellent service !
Apr 4th, 2022

We visited Santander Whitehaven yesterday to transfer some money between accounts. It was comforting to see that the employees were respecting all rules regarding social distancing allowing correct number of people into the bank at any one time. Very pleasant and professional team. The computer system was not working correctly (no fault of the staff) but we finally transferred our money thanks to the perseverance of the staff.
Dec 30th, 2020

Dec 13th, 2020

Regularly do my banking there. Efficient staff, nice atmosphere. Seats to sit on before I leave. Internal atm too is handy
Dec 12th, 2020