Sweet Essence Cakes

Positive: Quality
May 19th, 2020

My daughter still relives the memory of her birthday party because of the lovely cake from Sweet Essence. Maggie is very professional and has excellent customer services. I will highly recommend her to everyone.
Mar 4th, 2020

I wanted a bespoke cake made for my babies first birthday and came across the sweet essence cakes website. I was impressed with the pictures shown on there and the reviews were all positive. I gave Magaret my brief of the cake I had in mind along with pictures. It was a simple vanilla sponge cake with buttercream filling, sugared flower decorations and icing on top. I was really looking forward to seeing the cake as I'd expected it to look pretty and professionally made. It was only until I returned home and took it out of the box and saw it in the light I noticed several large areas of the sponge were clearly burnt (see photos). When I informed Margaret she replied by saying it was not burnt but singed and assured me it would not affect the taste of the cake. Because the cake was bare around the sides and the fact that it was uneven in colour where it had been burnt, it appeared badly made. The icing on top was uneven and jagged around the sides and the personalised lettering looked amateur. Upon cutting and tasting the cake my guest's comments were that it tasted burnt in some areas and was dry. The cake I received was incomparable to those pictures on her website. The quality of it was certainly not of someome who has 10 or more years worth of baking experience. The money I paid for it was well overpriced. She offered to give me a refund had I been unsatisfied after cutting into the cake and return it to her. How embarrassing would it have been for me to inform my guests to stop serving up cake so I could return it and, more importantly be without a cake for my baby's birthday party. Hi Margaret, In response to your comment below. You say you pride yourself on customer satisfaction. Surely you would not have given me a cake that was burnt in the first instance.You admitted that the oven played up and you gave me your word it wouldn't taste burnt or be dry. The party was on a Sunday evening so it was too late in the day for me to find a substitute for your cake. You said in the ten years of your baking I'am the first person to give negative feedback. Essentially I feel it is important to leave a review and I am just being honest and letting you know the opinions of mine and my guest. Thank you.
Oct 23rd, 2019

Her cakes were delicious my kids were asking for more
Oct 9th, 2019

I ordered a cake for a friends son and Margaret did a really good job. The children enjoyed themselves. Service was superb.
Aug 26th, 2019