Kensington Mortgages

Worst mortgage company I have ever used. Unprofessional,No help when you need it.i wouldn't recommend to anyone.
Jun 15th, 2022

Hi have a mortgage with Kensington for a few years now , but with covid we where unable to remortgage to another provider . The last 6 months Kensington has raised our mortgage twice and we are now paying the same has I get in wages . Im may loose my home if another increase happens . Also getting further into debt to be able to cover all other bills . The government is only helping with mortgage if your already claiming benefits ,what a joke This company dont have any morals and could care less about a complaint. Avoid at all cost .
Dec 15th, 2022

The absolute worst lender out there. Do not make the mistake of using these people. Customer service appalling. No help. No support with mortgage. Stuck with this lender for over a decade and cant change product, extend term absolutely NOTHING!! Shocking theyre still allowed to trade. Takes over 1 hour before they answer the call. Staff appear to be working at home and distracted. Look at their POOR review rating! It speaks for itself.
Oct 29th, 2022

I still cannot believe this happened to me after waiting for so long since July, provided all the documents requested from me immediately after application with explanations. I was told my mortgage offer was declined due to family members loan my business money instead of bank, and because my business did better than the previous year. I still can't get my head round the reasons I was declined. I'm gutted and sad, I wish someone can have a look and reviewed my application once again. As I'm ready to provided more evidence as I worked so hard for my company to get where I am now.
Sep 24th, 2022

Avoid at all costs. Kensington took 5 months to finally give us a mortgage. Months and months of back and forth questions of which they then take 2 weeks to reply to each question. They offered us a Mortgage finally 5 months down the line then days before exchange they said "opps we forgot to ask do you have a student loan" of which we did... "okay were going to take 13k off your mortgage offer". I would not even recommend this company to someone I hate, it was appalling. They don't know what they are doing, they ask for the same thing time and time again. The anxiety and stress of moving house is enough let alone this added stress on-top working with a company that don't care about their clients. Please save yourself a massive headache and money and don't even entertain Kensington mortgages.
Jul 4th, 2022