S M G Rover

I would highly advise anyone thinking of buying a vehicle from this dealership to look elsewhere. I bought a van from here and had numerous problems within a month of buying it. The van broke down 4 times within the 6 month warranty period and each time had to be towed over 35 miles to the garage, staying with them a week or so at a time, leaving me with no other vehicle. This would have been fine if the problems were eventually fixed and the customer service I had received was great but it was far from it. After months of going back and forth, several injector problems and short term fixes, as well as a very concerning fluid bubbling around the base of one of the injectors, the warranty finally ran out and I had to take the van to a reputable local garage as I was very concerned about the ongoing problems and leaking fluid. After getting a second opinion, it turns out that the garage at the dealership had used silicone sealant to try and stop a leak coming from the injector rather than purchasing the new rocker cover that it needed as they had damaged the seal, while it was still under warranty. It was implied to me that this may have been done as a temporary fix to see the van out of warranty which is exactly what happened. When I then approached Nick (one of the owners) at the dealership about what had been discovered, he took no liability (even though they were the only ones to have carried out work on the van) and his attitude was very condescending, rude and he totally wiped his hands of it. He showed no empathy to the situation and would not help in any way whatsoever. Overall, the customer service is very very poor and the dangerous workmanship of the mechanic on site is in no way something I would recommend to anyone. Please stay well clear and take your money elsewhere.
Jan 12th, 2023

MOT service ready while waiting, very friendly. And price quality excelent
Oct 20th, 2022

Jul 13th, 2022

Called in as a distressed driver with a sick van and a long way to go, they very kindly attended to the turbo repair immediately and got me on my way within an hour. Excellent service and can't thank them enough. Van running better than ever too!
Apr 28th, 2021

Oct 21st, 2019