SMC

Aug 9th, 2020

Apr 27th, 2020

Hard to find! No sign visible from one direction and on the Whitchurch side there's ivy hiding some of it! We bought an animal house which was well made and completed promptly.
May 27th, 2019

Nov 23rd, 2018

They supplied a shed, it leaked after 3 years. After several calls for help they reluctantly came to fix it, put new covering on the roof, charged 70 and gave me a strut to install myself to stop the roof from sagging. Within a year it leaked again... they refused to come out to inspect it, said it was probably a different area that was leaking, then quoted 80 to come to fix it again, stating that the roof would only normally last 5 years, and the new charge is valid even after the latest 'fix'. After several phone calls to explain to his embarrassed parents holding the fort and no returned calls from the proprietor Paul himself, it's not really a good service is it. Going elsewhere now. I prefer to support local businesses but I'm sorry I can't recommend this one. Incidentally, I did call him back to try to reason but he threatened me with legal action for posting this review. I think that says it all. The subsequent 'response from the owner' below to my original review is unfair, inaccurate and unnecessarily personal; he knows nothing about me or my own business and his comments are invented to retaliate, but as a Chartered Landscape Architect I have much experience dealing with awkward contractors so I shouldn't be surprised. I have tried to reason with this man fairly, my review is honest (the shed DID leak after only 3 years) and I have been polite and businesslike. I made no demand for him to attend 'immediately' when I eventually caught up with him, but he was very defensive and most unpleasant on the phone. SMC were fast workers on site when they originally also installed gates and decking, which is still fine, although soon after the gates had sagged and after weeks of chasing they reluctantly came back to secure the posts properly. I have no quibble with the genuine costs of repair, but to say their customer service is lacking is an understatement.
Jan 11th, 2018