EAST CLIFF VIEW Yorkshire coast holiday lets

Apr 9th, 2023

Jan 2nd, 2023

Dec 21st, 2022

Nov 24th, 2022

The apartment is in a great location, with off street parking for a small car (Fiat 500 size), but a street parking scratch card is available. Clean, well equipped and comfortable apartment with everything needed for a short stay. You can hear noise from the basement apartment, but this is to be expected from apartments of this type in terraced properties. We were enjoying our stay, until the combi boiler failed. We had heating but no hot water, so could not shower etc. As we weren't sure if there was a heater with hot water storage etc. we went out to return later, hoping it had warmed up ! There was still no hot water, so my wife called Cara, who was out cycling and seemed pretty put out being called. She said we should have called earlier, but we explained why we hadn't and she sighed and still seemed put out by being called. Her father and brother came to try and resolve the issue as the boiler was behind a locked door, but they couldn't start the boiler. We could hear the phone conversation and were appalled to hear that this was an ongoing fault and they were aware of the problem prior to our stay. Caras partner/husband was instructing how he had reset the boiler after a lengthy process after many attempts pressing reset with the hot water tap running. The faulty boiler should have been fixed prior to guests staying. We had to cut our stay a day early, which was very disappointing. Cara offered to try and find a hotel, but that would have meant packing and unpacking and getting somewhere that accepted our dog on Easter Sunday. We agreed a refund for the final night, which was paid. More attention is needed to make sure properties are rented in a fit and fully working order with known issues being fixed by qualified heating engineers, not family members.
Apr 16th, 2023