Universal Garage Ltd

I am so disappointed in the service I received that one star seems too high. They had my car for 8 weeks and 1 day. They diagnosed the fault within a week but got the wrong part 3 times. For a Renault specialist, I find this a bit of a joke. They never gave me updates, it was always me chasing them. Elizabeth on reception is very abrupt (funnily enough, she's given the business 5* on Google reviews- bit biased). They then took it upon themselves to do the MOT, without informing me. I only found out by dropping by on the off chance they'd have an update for me. I asked them to call me BEFORE any work was carried out, yet carried out all of the MOT work without informing me. The price they gave me was over 100 more than Whitby Tyres & Exhaust which is on the same industrial estate. Take my advice, taking your car to Universal Garage really isn't worth the stress and hassle.
Dec 30th, 2018

I have always had excellent service from this garage. We have had several cars from them and they always do all the servicing and MOT. I've always been asked before they do any extra work
Jun 9th, 2022

,Well pleased with the service I received from universal garage big thumbs up definitely go back
May 23rd, 2021

Well this 1 star is definitely to much I'm so disappointed with the customer service turned up tonight to buy the car I won on ebay to find out there was more damage than stated in the post and the man was so rude and asked me (what didnt I understand about cash on colection ) we are in the middle of a global pandemic . After being told over the phone bank transfer was ok so rude I cant even put in to words PLEASE dont go to this garage on your own luckily I had my husband and brother with me today but definitely not a nice man
Dec 20th, 2020

Very pleased with the way our warranty repair was dealt with. Staff were friendly and helpful.
Oct 18th, 2019