Southside Bar & Grill

Awful customer service from team leader/manager - arrogant/couldnt be bothered attitude throughout visit to this restaurant. Unfriendly welcome, told to sit at a booth like table for 4 people - there were 5 adults. We asked to move to a larger table - told we couldnt even though there were only 3 other tables in use!! We had to put a chair at the end of the table. There were only in total 5 tables used by by customers in over the 2 hours we were in this restaurant. There were 3 waiters (including manger). Female waiter was trying to be friendly but appeared to be doing all the work and told what to do/not to do by the manager including to stand by the bar whilst food was waiting to be taken to tables. Other male waiter hardly did anything, he was going behind bar and out of view of customers. It took over 2 hrs to have 1 course, 1 drink - there was only 5 tables of customers (including ourselves) during that time. We had to go to the bar to ask to order food. The female waiter asked if we wanted a desert, she gave us a desert board but no one came to take an order. There was only 1 other table of customers at this time. We paid the bill and left, thanking the female waiter. It is such a shame that the service provided is being determined by this one manager as this restaurant could be lovely. Oh this manager did come to our table once - he gave us a bill even before we had even ordered a drink let alone ordered or had any food!!!!! Other reviews have also negatively commented about customer service - needs addressing. Average food for the price, more a cafe than a restaurant. Parking: Parked on caravan site and walked over bridge
Apr 12th, 2023

I don't often use the catering facilities when staying at the caravan as I do love to cook and I am not great with people, noise and comotion But as I am visiting on my tod, I decided to treat myself at Southside Bar. I chose 2 starters, the crispy chilli chicken with Asian salad, lamb kofta, a side of rice, a passionfruit coconut meringue tart and a large glass of Shiraz. All delicious and the staff were charming. Quite impressed and I am a fussy git when it comes to food and service, having worked in Cafes, Restaurants, Hotels and Bars around the world I am a nightmare punter normally. I have to say not bad at all I was served with the assistance of Newby staff member Alfie (first night on the job) Well done everyone. Just the right amount of waiter/manager interaction. Delicious. Thank you.
Mar 13th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Nov 23rd, 2022

Excellent food, great views and music occasionally.
Oct 4th, 2022

Very nice place , Lots of space you can sit inside or outside. We had dinner for 2 with drinks = 50. Customer service very good , everyone polite and taking care of customers. Would recommend and I will be comming back.
Sep 13th, 2022