Vision Express Opticians - Weymouth

Purchased varifocals for my husband last year. When he tried them on in store, he explained that the right peripheral vision was blurred. He was told to persevere with them and all would be fine. It wasn't fine and after a few months he went back again to say there's been no improvement and he'd like to get them replaced or repaired as they were defective. The manager took us into a side room out of earshot of other customers. She as good as called my husband a liar when he assured her he'd spoken to two members of staff about the spectacles. Her reply was, 'it's your word against theirs'. She said there was no record on the system to say he'd complained. She said he'd gone past the free 100 day returns policy, therefore there was nothing that could be done other than to offer a free eye test as compensation! He's a pensioner so gets free eye tests anyway! I wrote to head office on his behalf to complain, (as advised by Trading Standards). We got an automated response saying pretty much the same as the manager in store. It was quite stressful trying to get the point across to them as they didn't seem to be listening. No-one even asked to look at the spectacles. My husband didn't ask for a refund to start with, just the spectacles repaired or adjusted. They were not fit for purpose and he was unable to wear them. We gave up in the end, which is what they expected us to do I suppose. He has since registered with a local optician who spotted the lenses were all askew and straightened them in 5 minutes. Job done! Why couldn't Vision Express do this? They have now lost 5 customers including myself, my husband and 3 other members of my family! Extremely poor customer service! I no doubt I'll get an automated response to this review also......
Apr 28th, 2023

Husband had eye test booked for 10.25 Left home at 9.30 unfortunately got stick on long tail bacl due to tractor..called storr as was worried was going to be late..explained it looked as if going to be 5 mins late...arrived 7 mins late...couldn't do test..explained it Wouldham knock on effect to rest of day...funny that...upon checking they had appointments free in afternoon! Well that's us done with this optician.. ow enroute to Specsavers for test and new specs
Apr 22nd, 2023

I'm sad to say that our experience wasn't good. My step-daughter's appointment was set for 11:05, she had the initial checks around 15 minutes after the appointment time. By 11:40 she still hadn't been seen! My husband had an appointment at this time so we made the decision to leave and booked her and her brother in with Specsavers who have given us far better service.
Apr 7th, 2023

Very professional, helpful and friendly staff
Mar 21st, 2023

Great service, very professional and polite.
Feb 23rd, 2023