Glen Lea Dental Suite

Glen Lea Dental Suite, Wetherby is chaotic. I had an emergency appointment today via NHS 111. I'm currently receiving benefits and there are no practises taking on new patients in my area, I believed I had an abscess in my broken tooth and so I had to access emergency treatment. When I arrived at reception I was asked to sign a box on an ipad and then fill out a form. After the appointment I was asked to pay. Once I got home I googled whether I should have paid and found that I should not due to receiving universal credit. I rang Glen Lea Dental Suite and spoke to the man working in reception who had given me the form to sign. He told me that I had signed the form and that was why I was charged. No one asked me if I was receiving benefits. Then he told me that I had to reclaim my money from the NHS. I kept insisting that as it was their mistake then I wanted them to refund me. I then spoke to the practise manager who attempted to blame me at first. Did I tell them I was on benefits? Why did I sign the form if I was on benefits? After that didn't work and I kept insisting that they pay me back she said she would get back to me. I believe that it's the practise manager's responsibility to ensure the smooth running of the business. The current practise manager of Glen Lea Dental Suite, Wetherby does not have the skills to ensure that the staff who work there are well-managed and therefore Glen Lea Dental Suite of Wetherby is not a well run practise.
May 3rd, 2023

Its busy but James is great and the new nhs lady dentist is great too. Sure it takes a while to get a regular appointment but they dont rush and are thoroughly professional. Been going here for 25+ years
Dec 20th, 2022

Aug 10th, 2022

Always fantastic. I was able to get a same day appointment and get my problem resolved quickly. The dentists are always knowledgeable and friendly. 5 stars
Jul 30th, 2022

Went here to having a filling done on a molar. The dentist injected local anaesthic and drilled a hole into the root canal of my molar, did the filling next to it and sent me packing. An agonising experience which they demanded money for. Do not visit this practice.
Apr 13th, 2022