Locking Locksmiths

It was Gary who came to replace a worn, but still functioning cylinder lock and handle, which had lost its spring return. He told me Nick had retired and was no longer involved in the business and it showed. I asked him twice what the charge would be and he stated 115, which I thought acceptable (even though no mention of the pensioner discount, which I would have been eligible for). After attempting to fit two unsuitable cylinders, which I had to point out, he fitted one that was slightly longer that the original one, but just about acceptable. I realised the door handle section would be more difficult to find a replacement and thats why I called Locking Locksmiths. Gary took photos and measurements in order to find the correct one. If it was just the cylinder, I could have done that. He then asked for payment for what he had done - 70 call-out charge and 30 for the cylinder. I paid him the 100 in cash. That meant I owed him 15 after he had installed the door handle. A week later and no word from Gary I rang, to be told he was very busy with Estate Agents, etc. but would visit a couple of days later and would ring to confirm. Although he did not ring to confirm, he did visit on the day advised, but when I was out and my wife dealt with him. The handle he installed was not spring loaded and he told my wife it was all he could get and for that needed 20 instead of the 15 originally stated, which my wife duly handed over! The realisation from this experience of retired Nicks Locking Locksmiths reputable business is that Gary is not coping and Nicks high standards have diminished considerably. If, as Gary states that Nick has retired, then surely the website is no longer valid the whole company has revolved around Nicks competence and expertise, which from my experience Gary is no longer up to. I gave 2 stars for turning up and sort of doing the job.
Feb 3rd, 2022

Gary was fantastic, he was tidy, prompt, polite , excellent workmanship and price was very good. I would always recommend him to others and will be using again for our back door lock. He went out of his way to help, thanks again Gary
Jul 19th, 2022

Thank you so much Gary, you gave excellent service at short notice to make my daughter feel safe. Would highly recommend Locking Locksmiths. Gary was so professional, efficient and reasonable. Would definitely use Locking Locksmiths again
Apr 27th, 2022

Positive: Professionalism, Quality, Responsiveness, Value
Apr 16th, 2022

Excellent service, prompt and got on with job in hand fitting new lock to external door. Highly recommend
Feb 20th, 2022