Costa Drive Thru

It had always had been a warm and friendly place, all the staff were happy amd had plenty of staff to manage the huge queues. Now the staff are miserable and there's never enough staff on, which I assume is the reason they're not happy, reduced hours and stress cos there are not staff to cope. Either drove thru or cafe is closed. They've also reduced their opening hours, used to be 5am till about 9.30-10pm. Now I go at 6am and 7/8pm and they're closed, so off to macdonalds I go! I've not been for a few weeks, as they're never open!
May 1st, 2023

Lovely staff & its fairly quick but Natalie stood out and provided amazing customer service, super chatty and sweet, made my day!
Apr 24th, 2023

In a world starting to be filled with grunting teenagers, lazily chucking your food out through a small window, its very rare to experience excellent customer service. The kind of customer service that makes you drive away with a smile knowing that your day has been made better by another Human. That breath of fresh air comes in the form of Natalie at the A370, Weston-Super-Mare branch of Costa. If any of the Costa bosses read these reviews please take note that she is a shining example of how to interact with customers. Myself and my wife not only came away with a brew and a snack but the joyful feeling that the infectious personality and happiness of Natalie got us on the right footing to embrace the day. It is the simple things and the world needs more Natalies.
Apr 24th, 2023

Excellent service by a very upbeat Barista, didn't catch her name though. Only downside their outside bin was overflowing and flying...
Apr 17th, 2023

Apr 15th, 2023