The Little Craft House

DOESNT EVEN DESERVE ONE STAR! DO NOT BUY FROM THIS COMPANY!!! I placed an order for a wooden name plaque with this company at the start of June for my baby who was due at the end of July thinking my order will arrive on time as on their website it states delivery time is 6 weeks. I asked for an update after a month of placing the order and was told I will receive it in a weeks time. However, I didnt receive anything so I thought I would message again and when I did, I got the same reply. After that I kept messaging every week or two and would either get told its coming next week or would get ignored. I messaged them via instagram, on their email address and on their website and even tried ringing the number on their instagram page. By this time my baby had arrived and his nursery was incomplete. I decided to take matters further and messaged Little Craft house to let them know so they are aware and may do something about my order but no reply again! So in September I got in touch with PayPal and decided to open a case against this company. I submitted all evidence and followed Paypal guidelines and got a full refund, thanks to PayPals policy.
Oct 5th, 2022

Absolutely the worst company I have ever dealt with in my life. Ordered a flower wall for my unborn babys room in September 2021, messaged first to ask what to write in the box for what colours Id like and was told what to put. Was also told it would take around 6 weeks. Fast forward 9 months and I still dont have it. My baby is 8 months old next week. I have messaged constantly throughout the 9 months for updates, the first few months I was understanding and nice about the delay because the owner had just had a baby herself, then had covid, then said there was a hold up with one of the colours Id asked for. At this point I said I was happy for her to use a colour she already had if it made things easier but she said it was already ordered. Then every time I asked for an update I was told it was all done and ready to be collected by Hermes that week. I have been told this a total of 6 times now over the past 7 months. At no point is this person ever apologetic that Im still waiting, her attitude stinks to be perfectly honest and Ive never known anyone to lie so much and be so bad at it. Ive been more than reasonable, if there really was an issue holding up my order then surely it would make more sense to just say what it was rather than claiming its all done and will be with me soon when she knows fine well thats not the truth. Every time Ive asked for my money back she hasnt acknowledged this part of the message and just assures me I will have it soon. I dont even want it any more Im over it - and Im over chasing it up and being blatantly ignored, if she would just refund me shed never have to hear from me again but until that day comes I will continue to chase her. I have reported all of this to trading standards and will be informing the police also if a refund isnt issued, as ultimately she has stolen my money. Totally unprofessional and would not recommend to anyone, worst customer experience I have ever had. Also every single email address provided on the website and Instagram doesnt exist so dont waste your time trying to contact her any other way, total con artist
Jun 18th, 2022

Dont use this company scam! Ordered in march a name sign and messaged the company multiple times on different platforms to be completely ignored!! Disputed it with the bank would never use again!
May 5th, 2022

Ive had a few things from Little Craft House, Xmas eve box, door sign and name sign for my baby boys room. Everything is amazing quality, so many colours and designs to choose from. the colour matched perfectly with his room with gorgeous flower detailing. Affordable, great quality and so much choice! Really easy to order and came fast! Perfect for gifts or for your own home, wouldnt look anywhere else! 10/10
Mar 25th, 2022

I have bought a number of items from The Little Craft House for my boys room. I found it easy to order via the website, any questions I had was responded to quickly and the quality / service is impeccable. For saying its handmade every detail / thought goes in to these pieces and I just love them! I will continue to use little craft house for all my personalised pieces now and in the future.
Jan 17th, 2022