InHealth Croydon MRI

Very friendly team! So quick and helpful :)
Mar 27th, 2023

Unfortunately my experience was not good. I arrived on time but due to congestion in the car park I arrived late. I apologised and explained the issue, I was told I should rebook. I asked to speak to the person in charge to explain and she was very rude and dismissive. As I took a day off work I decided to wait. 4 hours later I am still waiting. The disrespectful lead nurse I later found out was a student, which is very concerning. The scanner may be new and upto date but their interpersonal skills and respect for patients leaves a lot to be desired. I may add I am a senior member of the NHS and will be escalating this matter further as they are attached to Croydon university hospital. Absolutely disgusting
Feb 13th, 2023

Originally my appointment was for a different date, but they offered me an earlier appointment. They tell you to arrive 15 minutes early which I did, I was sat waiting for an hour. They then tell me that the scanner wasn't working properly so they were running behind. Not happy ad parking is expensive around the hospital
Dec 29th, 2022

A new Samsung scanner. wow!!!! Alot less noisier. The lady that dealt with me was very nice. Mayday/ Croydon University hospital is looking up,much better than it used to be.
Aug 2nd, 2022

I would love to give 5 star to this place . Specifically because of 2 wonderful people (Fari &Amith ). Thank you I will never forget the care and kindness that I received from both of you. They are wonderful people , very professional , kind and organised . Very calm and well mannered. They are the stars of this place. I wish one day they will run the whole place . Because !! this place has to change the receptionists are so arrogant . They have no clue how to behave properly they talk about their weekends in front of clients I just really dont understand the customer service here in the uk . Why is it acceptable to have a conversation about your weekend routines gym schedules etc in front of the patients ? I dont think this should be taught. Just basic manners really . Then I had to call them to speak to the, and they given me the wrong information over the phone. - I have been told that I will receive my scan results within the next 3 days so I was preparing myself mentally for the worst then I found out from the rude receptionist that more likely over 3 weeks I have to wait /. She was also laughing at me. I said to her look your colleague told me that it will be 3 days maximum. Honestly you guys need more training You make this place look so disorganised Also can you please not use your phone whilst with a client? Many thanks
May 22nd, 2022