HSBC Bank Plc

My mother was in tears after visiting the Ruislip branch. O Friday 8th April morning visited the HSBC branch to take out 2000 from her bank account as she was urgently flying to India. She is an 80 year old pensioner, quite frail and was confused because the lady there told her she couldnt take money out because her card was not activated and didnt offer any help except saying there are others in queue. My mother was in tears and the lady there here was unsympathetic and rude. I am shocked at this behaviour and will be taking this up further. This is not the way to treat people.
Jun 2nd, 2021

Oct 25th, 2020

Rude staff. Went to pay a cheque into my account and just highlighted it was an old cheque to the cashier. The lady then ripped up the paying in slip throw the cheque back to me and said cant pay it in it's to old and then turned her back on me. Will be closing the accounts.
Sep 13th, 2020

Extremely efficient and great service compare to other branches around!! The manager has been extremely helpful and managed to help on our business account very efficiently!! 5 star for the management!!
Dec 29th, 2019

One star, as HSBC will not let you post your feed back unless you give them a Star!! Tried to phone my branch for advice, there are so many hoop to jump through you would not believe or be prepared for. I went online to their web page for phone number which turned out to be general Why do l need to give so much info to speak to my bank, l am not asking sensitive info, the phone number is not on the letter inviting me to attend an interview. It used to be on the branch letters or in a directory! l finally got to speck to the customer servises after a long wait. She told me she did not have access to the branch number, unbelievable what sort of Micky Mouse Bank is this that they do not trust their own staff with this info. Luckily for me l have another more approachable bank l can carry on dealing with so l am not going to open any more business with HSBC.
Oct 29th, 2019