Blackwater Vets

Our dog had a lump on his chest and they did a needle biopsy to rule out anything sinister. Lovely staff, welcoming atmosphere, looked after our dog very well and he wasn't anxious at all
Apr 27th, 2023

Had to visit them as one of our dogs needed treatment whilst we were on holiday. They were great...
Mar 7th, 2023

I am reading all the vet bashing opinions here with degree of horror and thinking about authors who are exposing themselves, not in the very good light in my opinion. I experienced nothing but kindness, professionalism and care from All staff at Blackwater Vets. I have been following team Blackwater Vets on instagram and Facebook and never seen vets who would care so much about not only their patients and their owners but also about the Team! They are bunch of very happy individuals doing exceptionally good job! They should not be putting up with people who wrote all this nonsense!
Feb 19th, 2023

Really upset with the vet Ola she came across very rude and abrupt and to top it all said my Minature Dachshund was going to bit her REALLY won't be going there anymore not a happy customer
Nov 17th, 2022

Black water vets are purely about making money, certain staff and the vet do not care for your pets! I was signed up to the puppy pet plan for both my dogs, paying a monthly fee which included their vaccinations, 6 monthly health check, worming and flee etc. They were supposed to call you in for weight checks when worming and flee treatment is due to ensure correct treatment however they did not do this which resulted in one of my puppies being given the wrong dosage for her weight (too low) of worming treatment and as such contracted worms and became very unwell. The vet Ola tried to blame us stating it is our responsibility to ensure our dogs are on the right plan. How are we supposed to know the correct dose of worming treatment for the weight of our dog, we are not vets and that was the vets responsibility and why we purchased the plan, there is only one plan to purchase as well. Whats the point in having the plan! The vet was rude and made us feel that we have not cared for our puppy! After trying to make numerous appointments to get vaccines like kennel cough, each time we went to the appointment the vet insisted they could not vaccinate our dogs and told us they had some sort of infection or skin condition, resulting in us paying a hefty bill to be treated as we took the vets word! I regret this now as our dogs appeared perfectly fine and their skin is amazing, and after receiving a second opinion when moving vets they confirmed their skin is fine and had no concerns. I strongly feel this vet is just trying to find problems to treat for money. As a result we have changed vets but they would not release our dogs medical records until we paid a fee which was an error made by Blackwater vets. The receptionist was very rude when questioned what this payment was for and told us once we leave we could not come back. Gladly! Our two dogs are now thankfully in the hands of vets who actually care about them and not just about making money. Would highly recommend Paws Colchester if your looking for vets that care and know what they are doing!
Feb 11th, 2023