The Old Forge House

Jul 21st, 2021

Honest review - MUST READ BEFORE BOOKING We booked via a family member who had been suggested the lodge from a friend. We arrived to find the place directly on the main busy road (2 large and busy neighbouring campsites) this has been mentioned in previous reviews but unfortunately isnt detailed on the website so please read reviews. The most upsetting was that after a long journey we went to use he facilities on arrival and the toilet actually had excrement still in it and hairs and urine around the rim. On further investigation of the lodge the beds hadnt been changed and a handle was hanging off the drawers. The kitchen was not clean and the place was extremely hot (hottest August bank holiday on record so appreciate not the owners doing- but keep in mind not well ventilated and as right on road windows are limited to the double doors) The balcony - well- this is not useable as so small and directly over the loud fast flowing traffic. There is no garden space to use but you can overlook the owners garden if youre prepared to breathe in car fumes. There is no step into the front door which is steep and unsafe for children so definitely not suitable for family visits We didnt stay, we couldnt, the owner wasnt there to rectify the problems we had (not cleaned nor fit for purpose) we couldnt call as no contact number on her emails and there is no internet signal and minimal phone signal. We drove to a place where i was able to send images and an email enclosing a telephone number but sadly didnt hear anything from the owner. We had to book emergency accommodation at a nearby hotel for the night. We later received internet access once in the hotel and the owner had emailed to say the toilet was cleaned and we could return. Unfortunately this was too late as we already had to find somewhere to stay and on no occasion did she call us to discuss. Also the other issues had not been rectified so we wouldnt return somewhere knowing it hadnt been properly cleaned. We had to leave the next day and still after 24 hours hadnt received a phone call. The owner seems to only deal by email but when suits her as I asked for a refund given the property it wasnt fit for purpose and this was denied. Nearly 3 weeks of stress and upset, a ruined weekend and no resolution I am still trying to receive monies from the owner. Unfortunately this is likely to escalate further as she doesnt respond to emails and doesnt pick up the phone so unable to resolve any issues. I note from previous reviews others have struggled recovering money from her too. Most unprofessional and has caused a lot of upset with no understanding or compassion from the owner who is only interested in taking your money. Only apology was for a dirty toilet. No other issues addressed and no other apology received. I hope no one else has to experience this.
Jul 14th, 2019

Mar 20th, 2019

Clean and tidy and all in good order. Its a shame its right next to a road where a reasonable amount of traffic goes by at speed and also a lot of cars coming and going on the drive so not as peaceful as we hoped. We were left to it which was ok but would have been nice to have been asked if all ok and we could have mentioned blinds not shutting well in bedroom for example. Also had to chase up refund of cleaning deposit.
Jan 22nd, 2019

Dec 29th, 2017