Island Furniture Co

DO NOT USE THIS COMPANY. We were very excited to receive our new drinks cabinet and thought it would make a striking new addition to our dining room. Unfortunately the product came with several faults: a previous paint colour showing through (red, we ordered blue); the drawer does not fit into the runners, so was actually broken when we received it; one of the 'telephone box' signs is wonky; numerous cracks, scuffs and chips; some areas that have not been properly painted; also in terms of workmanship, the inner shelves have not been cut evenly and therefore not equally touching in the corners. Knowing that these items are individually hand made, we didn't expect it to be perfect; but we did expect it to be made better than we could have made it ourselves! When I tried to speak to the company about these issues; I was initially ignored. After several emails and phone calls (that went unanswered) to the 'customer service' team; I finally got through. The first woman I spoke to hung up on me; because I would not except that this was an acceptable product to sell to someone for almost 800. I will not bore you with the rest of the details, but after numerous emails and failed phone calls; the company decided that an appropriate way to rectify the situation was to send us our own pot of paint so we could fix the product ourselves. One customer initially offered me 20% off, but that was quickly rescinded and we were only given 10% refund. Thoroughly disgusted. But we have been able to fix up the product into a much better state than we received it in; and it does look great. Absolutely NOT worth 800 - shop around or get this type of thing custom made. We have learnt our lesson. (Also beware: home delivery to this company, means dropping it off on your driveway for you to somehow lug the whole item into the house yourself.) Service: Custom furniture
Sep 29th, 2021