The Old Mill Tea Room

Ordered 4 sultana scones and then 2 cinnamon scones, they gave us 2 sultana scones, and 1 plain scone which when we then enquired about not receiving the right scones, the woman told us she only had 2 fruit scones and then told us that the plain one we got wasnt plain because they dont do plain, but it had no fruit so we just settled in the end. The woman seemed to get really confused from the small walk between our table and the kitchen. There was only our table and 1 other table in there so not even like they were busy to get confused with a large volume of orders. Seemed to get very confused very easily. Not very impressed. Havent been here in years due to our last experience not being very good and wont be back in a hurry. Would not recommend.
Jul 29th, 2020

This place is closed since lasr summer.
Oct 10th, 2022

After taking my daughter for a haircut at Q salon I thought Id pop in with my children for tea and cake. My children are 12, 8, 6 and 3 and quietly sat at the table in a corner as we were instructed to. My children were actually whispering because the place had all the atmosphere (and ambience) of the local library. Thats fine I thought as I encourage my children to sit and talk quietly and politely when out. All started ok, I was handed a menu and began deciding what to have. There was only one other person dining there and several tables which had reserved on them. After less than a minute a rather sour lady came to take our order. As you can imagine it takes a little while to decide and after several seconds this seemed to irk her somewhat. Lord knows why as the place was empty so its not as if I was keeping her from anything. I asked for squash and she snapped at me that shed already told me once they dont have squash to drink I must have not heard her the first time shed said it but wow just wow what a rude way to speak to a customer. The lady had a mask on but as she huffed and puffed, rolled her eyes and tapped her foot as I tried to order I got the distinct impression that we werent welcome in this establishment. I can understand if my children were being loud or running about but we were just trying to order rather quickly as shed stomped over and I dont think she seemed keen to give me a few more minutes. I dont think this is a place that welcomes ANY children no matter how well behaved. As you can see on the reviews it indicates that children are welcome. I can categorically say they are NOT and that is fine but please change the bio. There are plenty of places for families to eat in west malling where they are welcome and I would thoroughly recommend trying anywhere but the old mill tea room.If you are elderly and like to dine in somewhere with all the atmosphere of the local morgue then rock on youll love it.
Nov 6th, 2021

Absolutely loved it. The food was of perfection, my husband went back for second as was the best he'd had
Dec 23rd, 2020

Aug 3rd, 2020