West Malling Dental

Today I have a hygienist appointment with Nikki, I am a nervous patient , Nikki put me at ease. I had the airflow treatment which has absolutely amazing results. I have rebooked again amazing service.thank you
Apr 5th, 2023

Edited Feb 2023 : I returned her recently after a break. Alwyn is a very experienced, and gentle dentist, who can do the job blindfolded (although he doesn;t dont worry) , but what I mean is his confidence , expertise and skill is something else. Recommended I have been to a few dentists - and stuck with these guys. They seem to pay attention to detail and also seem to enjoy the job at the same time! I get the impression that Alwyn would be doing this even if he didn;t get paid! Five stars!
Feb 22nd, 2023

Always a pleasant experience coming to this practice over the years. They can be relied on to sort out urgent problems as well as more complex work...my crowns are top notch and look and feel great. Ive also found the pricing to be very fair.
Feb 11th, 2023

absolutely over the moon with my new veneers! i see george who re done my veneers as my old ones were very yellow and not the right fit. george has made me extremely happy and has re built my confidence and i am now happy to smile :) thank you george!
Jan 13th, 2023

Unprofessional. Poor Service. Unethical. I wasnt going to do this but the dishonesty and front of this company has been remarkable. I was recently subjected to an aggressive enforcement of an non-existent cancellation policy from an alleged missed appointment from over 12 months prior. The company is short sighted and only focused on money. The story: I spent over 4,500.00 (four thousand five hundred pounds) with WM dental for Invisalign treatment early 2021. I hadnt been in contact since my treatment ended late 2021 and I wanted to book a follow up appointment about my bite alignment. I rung WM dental early Dec-22 to book an appointment. I spoke to a receptionist who after asking my name refused to book the appointment until I paid a cancellation fee for a missed hygienist appointment in 2021. I had no recollection of missing an appointment so I said I would not be paying for something I do not remember. I asked why I wasn't made aware of it at the time but was met with no response. She eventually said she would speak to the dentist who agreed to see me without paying the cancellation fee. I brought the issue up with the dentist when I saw him and he said they can waive the fee if I re-book an appointment. Which I thought was reasonable and agreed to. When I met the hygienist for the appointment, as a courtesy, I apologised for the situation but made it clear I didn't remember missing anything. Not expecting to be challenged on it, I was confronted by the hygienist and her assistant now arguing that I still need to pay the cancellation fee. Stupidly, I entered into an exchange with them, and every argument I made such as, there needs to be a reasonable limitation period, where is the evidence I didn't cancel in advance etc. was met with an aggressive rebuttal. I even said I did not remember seeing a cancellation policy to which I was lied to said it was on their website (which it most definitely wasn't!). I explained to them that I had an agreement with the dentist and maintained I wasnt paying it. Their tone and aggression was unwavering which stunned and quite frankly upset me. By this point I had lost it and knew I was not in a fit emotional state for the appointment to go ahead. I then declared I was leaving. With this, the fee then halved and then finally she offered to speak to the dentist but by that point Id lost it and walked out. Truth is, I wouldnt of given them 50p. It was not about the money it was about the principle. I went straight home and checked their website and there was no T&Cs on the fee section / anywhere on the website, including their generic appointment reminder emails they send out. Fast forward to 10/12/2022 and they have now added the message Please note failure to attend appointments or short notice cancellations (within 24h) will incur a charge. Not once but twice on the fee page. Of course I never received an apology and their subsequent actions clearly prove they know they are in the wrong. To conclude, WM Dental offered a standard orthodontic service with extremely poor customer service. Good orthodontics are available in abundance, and likely to provide a much better service offering. I would implore others to look elsewhere.
Dec 19th, 2022