Accessorize

Apr 28th, 2023

Very poor customer service, I was served by a lady named Jess, who I believe is also the store manager. She spoke very rudely to me when I had asked her about discounts and continued to show me attitude and was very sarcastic as I was leaving the store. Feel very put off from visiting the store ever again. Please do something about this as I can see other people also seem to have similar complaints about the same lady.
Mar 2nd, 2023

I had an email discount which clearly stated 'show email in store'. I was about to make a purchase at the checkout and showed the discount to member of staff. The supervisor Jess Jessica said you can't use that in store. It's online only. She made me feel like I was uneducated and stupid. Jess was rude and condescending. Very unprofessional she set a bad example for her staff. I am no longer shopping at Accessorize..I contacted head office and they were no help. Even though I told them I was a very long time regular customer there. I am very disappointed in the response. And in the behaviour of this supervisor.
Feb 26th, 2023

Had a nasty experience with the manager in this store. She has no respect for a customer who would just like decent service, only disdain. After her face sneered at a polite request from me, I then put my assertive sheilds up, so she took this as a cue to start spitting her words at me and then shout. She then turned to my sister and continued to take her indignation out on her. Even though my sister had not caused a problem (if I might have). Clearly has trained her staff in the same manner. Made me shake for hours and not want to ever step foot in the store again. I guess they don't make a profit if they treat their customers like that that are willing to actually pay a visit to their store. Suggest the management sack her and put a customer centric person with a good checkout manner in her place. Someone who acts as if they would like you to visit again. The customer is king. Learn this.
Apr 9th, 2023

awful customer service from store manager Jess. incredibly rude and patronising. cramped store very difficult to look at everything. wouldnt shop there again. bad customer service is very off putting.
Jan 30th, 2023