The Eye Company

Best place in London for luxury frames. Couldn't ask for a better experience as well. Really helpful and nice staff.
Apr 11th, 2023

Terrible service. Popped in as was looking for frames. Was trying some on for 15 minutes and not one member of staff offered to help. But an older couple came in and they were helping them. Think they pre-judge their clients. I walked to Dover Street Market and shopped there instead.
Feb 7th, 2023

The staffs here are so nice replacing the missing nose pads of my Mykita, which were very hard to find here.
Nov 30th, 2022

Refused to let me try on frames "without an appointment" when there was no one else in the shop. Best avoided. Esp. given the angry response to my review here. There are so many other friendly opticians in Soho: Finlay, Cubitts, Ace & Tate, David Clulow. Very similar bad experience to a previous reviewer (Paul Khanna). I arrived 15 mins *before* closing time on Saturday. Just wanted to spend 5-10 mins trying a few frames. Asked politely to do this and the woman at the front desk refused point blank saying I needed an appointment .... to try on frames that were literally within arm's reach as we stood talking. Mind blowingly bad customer service. Update: Hostile response from the owner gives you a clue what kind of service you can expect here. Disappointing to be falsely accused of being rude and aggressive by someone who wasn't present but there you go.
Nov 13th, 2022

Fantastic Opticians in Soho. Fabulous service.
Nov 1st, 2022