Podium Restaurant and Bar

I had afternoon tea here and Rajani was our server. She was absolutely amazing.
Feb 27th, 2023

Lovely tea, pastries and sandwiches. The service was also so lovely, Rajani was very welcoming.
Feb 10th, 2023

Food : 4/5 | Service : 5/5 | Atmosphere : 5/5 More
Jan 10th, 2023

Visited here on Xmas eve 2022 and had the festive afternoon tea.. the service by all waiting staff was absolute perfection! Front of house however could be a bit more engaging. Our waitress Rajni & her colleagues really made us feel special and took care of us, nothing was too much and they interacted with our children which made the experience even better! The sandwiches are great as far as non veg options are concerned, and my wife also enjoyed the veg options. The kids didn't like their sandwiches much but that is because they are not so adventurous with new fillings. Desserts are amazing! Scones out of this world! We also sent instructions re dietary requirements before hand and all our needs were met. The lady that liaised with us by email was fantastic. Don't hesitate, definitely worth a visit!
Feb 3rd, 2023

This afternoon tea experience was extremely bad. If you would like to be ignored during your experience then this is the place to be! Having had afternoon tea here 4years ago, I can confidently say that things have certainly changed. The staff clearly do not want to work and this shows in the customer service provided. The fact that we were the only ones there for afternoon tea was another give away that the standards have certainly dropped here. Our teas were cold, nothing was explained to us when we were seated (for example about the different teas and what we were allowed to reorder etc) and asking for one more sandwich seemed to be a crime. I had to get up to find someone to order anything throughout the experience and in the end I was self serving as it was quicker than waiting for anyone to come over. We will definitely not be coming back and will not be recommending afternoon tea here. Please work on training your staff on customer service before you loose any more customers. Very disappointed with this experience.
Jan 13th, 2023