Park Lane Mews Hotel

I stayed here for a weekend in October. The hotel is dated in a tired and sad way. The sofas in the entrance way are worn and stained; I did not even want to sit on them as they did not seem clean. The reception clerks, while friendly, did not know how to properly attend to any questions or requests. Even making a reservation for dinner seemed to be a struggle for them - they instead suggested me to google the place and make it myself (not having a UK sim card, this was not possible). The room I had was clean although dated again. The worst part had to be the mattress, which should have been replaced ten years ago. I had metal coils digging into my sides all night. The girl at the reception desk says she hears complaints every day, and I can see why. However, given that I had to pay upfront before seeing the room, it was impossible to changed afterwards. A positive note would be the location, which is quite central. However, given the price, I would recommend staying elsewhere.
Oct 19th, 2022

Old. Dirty. Peeling wall paper. No iron. No safe deposit box. All of which are purported on their website. Customer service is indifferent insolence. Although friendly, will not help you in any way. Which direction is...you can buy a map next door. Where can I buy....dont know! Do you have a....no theyre all taken. Photos of the rooms on their website are most definitely not accurate. Added photos so future patrons can be forewarned. Most definitely NOT a four star hotel. I added pictures so that you can be see the difference between reality and advertised photos. That being said, the location is central and convenient.
Oct 5th, 2022

Sep 18th, 2022

Jul 7th, 2022

one star is too high for these sharks, we had a booking on 21st March 2020 and it was obviously cancelled due to COVID i called and explained and actually cancelled my booking to use after restrictions were lifted. The theatre cancelled no problem and gave me a token. this hotel processed the groupon voucher and i have been unable to speak to anyone after a year of trying they are totally useless and theives as far as im concerned they have taken my money and not given me anything for it. I did speak to them in March 2020 and they promised me the booking was cancelled and i would get a refund through Groupon, Groupon stated they would refund but the hotel have processed the voucher as used - i am trying to work out who used it as it was total LOCKDOWN
Feb 7th, 2022