Malta High Commission

I gave the High Commission a 1 star review previously due to the frustration of trying to get any answers. However, once I got the contact details of the correct person she could not have been more helpful and went out of her way to assist. Many thanks to the passport officer for your help.
May 1st, 2023

Terrible, slow and inefficient service. Almost laughable lead time. Going back to Malta to get my passport done due to the time it would take to get it done here.
Apr 21st, 2023

Awful customer service, can reach no one by phone and are very inflexible. Still do passports in person despite the pandemic and don't reimburse you for the hundreds of pounds spent on train tickets. Do better.
Mar 26th, 2023

Jan 31st, 2023

Can't get an answer by email. Can't get through on the phone. Call during published open hours to get an answerphone saying the commission is closed. Or call during open hours and get passed arpund the menu options as no one is actually picking up the phone. I have literally a 1 minute query and after 3 weeks of trying I still don't know the answer. Sort it out - no one calls a high commission for a social chit chat
Dec 9th, 2022